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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
SmartCode 913 Deadbolt in Satin Nickel is rated out of 5 by 30.
Rated 2 out of 5
from Incomplete installation instructions I purchased this product to install in my home's front door. The home is 34 years old and the current front door lock does not have a bolt with a flange and 2 screws. The instructions show both types of bolts but only the flanged bolt is provided and there is no instructions within the packaging about what to do. I finally found on the Kwikset website that I am supposed to contact Kwikset (only normal office hours and not weekends or nights) and ask for this bolt. If it is not sent free to me then I will take the item back and buy something else. I think the outside of the box should indicate that the other bolt will have to be obtained later and is not inside the box.
Date published: 2015-07-05
Rated 5 out of 5
from Just what every home should have as a standard! Our builder provided a standard lock with keys for the main entrance. We tend to often use the entrance through the garage and one day while at work, the wife managed to lock herself out. She ended up walking 2 miles to pick up our spare keys and I didn't want that to happen again. So, I bought the Kwikset - Smartcode 913 and installation as well as reprogramming the deadbolt to use our existing keys was a breeze. I've had this deadbolt for about 6 months now and can't be happier. I love that it automatically locks itself in 30 seconds and the ability to set codes for visitors. Overall, it is a great buy and I would highly recommend it to anyone in the market for a similar product.
Date published: 2015-04-21
Rated 5 out of 5
from One Great Lock To Have We made this purchase for both security and easy access to our new condo.It was very easy to program our user codes, and add some friends in with there own code.My wife likes the feature of the self locking after she enters our home,To explain this ... its easy .When she would come home use her code to unlock the door, it would let her enter and after entrée, a short time later the lock would self lock.Feeling secure that no one can sneak in with her back turned while putting grocery's or what ever away.Also using the smart key system we were able to set all of our locks to the same key.This makes it so much easier not having to carry 3 different keys and fumbling to find which key opens what door.All and all Its a great system and glad we made this purchase
Date published: 2015-05-25
Rated 5 out of 5
from just what the doctor ordered i built a home in baja mexico and found we go to the market daily. everything comes in plastic bags here and carrying 6 bags up 18 stairs to the front door, putting bags down to dig around for a key to open the door, was becoming a real drag. did some research and presto came up with this fantastic product that has the 4 things i was looking for. ease of use, design, functionality and price. this baby does it all. it looked so good that i added brushed aluminium to my front door, inside and out, to turn it into a work of art. initially had a problem getting it synchronised. called customer service and presto, sent me a new unit, no questions asked. best customer service ever! found that the problem was me and offered to send the new unit back. was told no, just keep it. now my housekeeper has a kwikset smartcode too.looks and works fantastic and batteries last years . while it might not change your life, it will become like a trusted member of the family. even taught my cat how to use it but he keeps forgetting the code. seriously, it's that good!!
Date published: 2015-02-10
Rated 4 out of 5
from Nice, Effective I bought this for a new door between our garage and house.Given that this is our primary point of entry and we often have family visit, as well the need for occasional house sitters, pet sitters... Using a code instead of a key (that some have lost...) was an obvious choice.I've installed a plethora of other Kwikset locks, this was just as simple. Programming codes was just as simple as the installation. I like that this has a Master Code option as well as the ability to opt for autolock.
Date published: 2016-02-12
Rated 2 out of 5
from Never worked I bought the Smartcode 913 and it took me almost a year to install and when I finally tried, it wouldn't light up. I finally diagnosed that the tab in the battery pack was missing so no way for the lock to be energized. Luckily I was under the year warranty and received a new lock. Once I installed this lock, the automatic locking feature would not work so basically I have $150 mechanical deadbolt installed. Seems strange to receive to defective products.
Date published: 2015-11-12
Rated 4 out of 5
by On the Fence112
from Nice Fit and Finish, Not sure about internals Purchased this deadbolt for the features and I like the look of it so far. Installation simple enough completed that rather easy. Have an issue with the connector and where it fits into the inside piece, I feel its a bit big and its not allowing the motor completely unlock and lock the door. Lock works perfectly manually with the key but that's not what I bought it for.. Was planning to replace to more locks. Questioning my decision
Date published: 2016-01-18
Rated 2 out of 5
from OK for Landlords, not so much home owners This dead blot is very secure. You must have a small hex screw driver (directions wrongly say you need a phillips screw driver) to open the case and change the codes or batteries. That is a nice feature if you have a tenant you do not want stealing batteries or changing codes. For every day home owners it is a pain in the neck
Date published: 2015-11-21
Is there something you have to turn on to make the back light on the keypad work
Hello Jar,Thank you for your interest in Kwikset model # 913TRL-15-UL. This unit does not have a feature to turn the back light on the key pad on or off. The back light will illuminate for a few moments when the key pad is pressed.Thank you,Kwikset Support Team
Date published: 2016-04-26
How well do the numbers hold up to wear on the buttons? I worry that they will degrade over time making it harder to use and possibly helping someone who's trying to break in know which numbers to try. Does the touch pad version hold up better?
Hello Eng,Thank you for your interest in Kwikset model # 913TRL-15-UL. Kwikset is covered under a limited lifetime warranty for finish and mechanics. It is suggested that if the button start to wear to contact Kwikset warranty department. The touch pad key pad may hold longer than the button key pad.We apologize for any inconvenience this may cause.Sincerely,Kwikset Support Team
Date published: 2016-04-18
How to change battery
Hello Rpb,Thank you for your interest in Kwikset model # 913TRL-15-UL. The following link provided will guide on how to change the batteries.http://s7d5.scene7.com/is/content/BDHHI/913-installation-userThank you,Kwikset Support Team
Date published: 2016-04-15
will this lock work with Xfinity home?
Hello Darrell Happy,Thank you for your interest in Kwikset model # 913TRL-15-UL. This lock will not work with Xfinity home.We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-04-13
Does this have a vacation mode or able to disable all but one code? I'm looking to use this for my in home daycare, but should we go away for the weekend I'd like our family code to be the only one useable.
Hello MJohnson,Thank you for your interest in Kwikset model # 913TRL-15-UL. This model does not have a vacation mode. If all but one code need to be disabled, you may change the other codes to that one code, and upon return you will need to reprogram the codes back into the unit.Thank you,Kwikset Support Team
Date published: 2016-04-11
Hi,may I know the harmonised code for this product
Hello shajeer,Thank you for your interest in the SmartCode 913 Deadbolt in Satin Nickel, Model# 913TRL 15 UL. This unit does not feature a harmonized code. You can complete a factory reset to delete all codes associated with the lock.Factory reset:1. Remove the battery pack.2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.3. Press the Program button once more. In 20 seconds, when the LED flashes green and you hear one beep, the lock has been reset.4. Perform the door handing process again to teach the lock the orientation of the door and add user codes to your lock.Handing:1. Press and HOLD the Lock button while installing battery pack.2. Hold button until the latch bolt starts moving on its own.3. Did the latch bolt retract and extend on its own when the battery pack was installed?4. If yes, the door handing process was successful. If no, please remove the battery pack, wait 15 seconds, then attempt the process again.The following link will connect you to the Installation Guide for this product:http://s7d5.scene7.com/is/content/BDHHI/913-installation-userIf you need additional assistance please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-04-07
Is this lock compatible with WINK?
Hello Robby,Thank you for your interest in the SmartCode 913 Deadbolt in Satin Nickel, Model# 913TRL 15 UL. This product is not compatible with WINK.Thank you,Kwikset Support Team
Date published: 2016-04-09
Where is master code
Hello Rocker,Thank you for your interest in the SmartCode 913 Deadbolt in Lifetime Polished Brass, Model# 913TRL L03 UL. Using a Mastercode is an optional, added-security measure. It is a code the user sets. To add a Mastercode please:1. Keep the door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).2. Enter new Mastercode.3. Press Lock button once.4. Re-enter Mastercode.5. Press Lock button once.If programming is successful, the keypad will flash green once with one beep. If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure the Mastercode has not already been programmed. Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.6. Make sure switch #3 is on, and press the Program button once. If you hear three beeps and see the keypad flash green, the Mastercode is enabled.Please note, the lock will time out after five seconds.The following link to the Programming and Troubleshooting Guide will provide more information about the Mastercode.http://s7d5.scene7.com/is/content/BDHHI/913-programming-troubleshootingIf you need additional assistance please contact Kwikset technical support at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-04-05