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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Traditional SmartCode Zigbee Deadbolt in Lifetime Polished Brass is rated out of 5 by 104.
Rated 4 out of 5
from Works well with Smartthings I have two units, and one was a bit problematic to start where batteries would drain within a month. Two replacement units were sent, and the second finally solved the issue and has worked extremely well. Long story short - if your batteries are lasting less than 6 months (I've been using NiMH rechargeables since Nov without recharging them) contact support and let them know. Otherwise, having my doors auto lock/unlock based on whether we're home or not is killer, and remote unlock for when friends or neighbors need to get in while we're away is equally excellent.
Date published: 2015-04-16
Rated 5 out of 5
from fantastic have this product for over 3 years, I love it, I set the alarm system overtime I lock the door and turns it off when I unlock the door, I can give a code to a friend when out of town and change it when i'm back, don't have to give an alarm code.
Date published: 2015-02-19
Rated 4 out of 5
from Bought TWO Bought two of these, one I have not had to change batteries, the other one changed 4 times because for no reason after a month the keys flash red and it starts beeping for about 15 seconds, then it works OK, then it will do it again and agai about a week apart. Does it with new batteries or old.I love the locks, but one is frustrating!
Date published: 2015-05-23
Rated 2 out of 5
from Works when it wants to I purchased this lock several months ago, so I have had time to really see what it can do. It was exactly what I needed at the price I wanted but it works on and off. The first couple months after I got it, it wouldn't read a signal or unlock the door it took replacing the battery almost immediately to correct the issue.
Date published: 2015-04-21
Rated 5 out of 5
by Jason 59
from Easy to Install - Convenient to Use Many exterior doors. All with their own individual keys. Gets to be frustrating, confusing. With the KWIKSET 910 no hassle with the eternal questions of where is the key? Or Which key fits this lock? Issue a code. Bingo...you're through! And IF all else fails, yes, you still can use the key (once you find it).
Date published: 2015-05-25
Rated 5 out of 5
from Works great with Iris from LOWES, I brought 3 I have my alarm system from Lowes called Iris, and this product works great with it, this is why I brought three (3) of them. I can unlock this from any where in the world. I also could easily re-key these to my existing locks. Easy to use, LOVE IT I use my Apple Iphone to unlock my doors
Date published: 2015-05-21
Rated 3 out of 5
from Inconsistent Reliability We love the feature of never needing a key and also of being able to create codes for others when needed. We have four of these devices and have found their performance to be inconsistent regarding battery life we have returned two of the devices but are now having the same problem with a third unit, formerly our best performing unit. For the most part, we get approximately one year of service on the four batteries before they have to be changed out. We have now had three units that fail (run down the batteries) after only ten to fifteen uses. The most recent one to run into problems is the one we use on our garage. It had always been our best unit but, over the past few months, its performance has fallen sharply. We've been told that we may not use rechargeable batteries in these units. We end up going through a lot of batteries having four units. We've tried different brands of batteries which seems to make no difference. We want to change the one out on our garage for something better but not sure what to look at and these units are not inexpensive.
Date published: 2015-07-05
Rated 2 out of 5
from Batteries don't last!!! Unit installed 14 months ago and batteries don't last more than a month!!! Originally it worked great with my ADT Pulse system but lately it gets offline al lest once every week or so at the most inconvenient times!!
Date published: 2015-05-27
Can I connect my new 910 lock through my smartphone? How is it done?
Hello earthmonkey,Thank you for your interest in Kwikset model # 910TRL-ZBC4-15-SMT. Please contact your control 4 dealer for further assistance on connection through your smart phone.Thank you,Kwikset Support Team
Date published: 2016-05-04
What is the difference between Zigbee and ZWave?
Hello JessicaG,Thank you for your interest in Kwikset products. Zigbee and Zwave are simply just two different frequencies in which home automation systems use to transmit commands wirelessly. Some home automation systems use Zigbee, others use Zwave, so we manufacture both to accommodate our customers. Any subscriptions would be through the home automation system, not through our lock, it would be best to contact the home automation system you have in mind for purchasing and subscription information.Thank you,Kwikset Support Team
Date published: 2016-05-03
From the inside, when turning the knob to either open or lock, it gets STUCK in the middle of the throw unless extreme pressure is used to get past the mid or stuck area. It will not operate from the outside because of this issue.
Hello Pdxjoe,Thank you for your interest in Kwikset model # 910TRL-ZW-15-SMT. We apologize for the inconvenience you have encountered. It sounds like your gears are misaligned. Remove the interior lock from the door, grab the turn piece and rotate it 3 times clockwise past the stop. The unit will click while doing this. This should align the gears and allow the latch to move again.Sincerely,Kwikset Support Team
Date published: 2016-04-27
My Smartcode910 does not indicate the correct position to my wink controller. I have manually synced the lock to the status but as soon as I manually lock the door it never updates in the wink app. How can I get the lock to indicate correct position?
Hello uniquemicro,Thank you for your interest in Kwikset model # 910TRL-ZW-11P-SMT. We apologize for the inconvenience you are encountering with your lock and controller. Please contact your Wink control dealer for further assistance in the update in the wink app.Thank you,Kwikset Support Team
Date published: 2016-04-26
Why do the keypad buttons stop responding after using the actual key to unlock/lock the deadbolt? I use one in my office and not all my subs are smart enough to press the code so they have a key. They use it, and I return and the buttons do not respond.
Hello stoopiddood,Thank you for your interest in Kwikset model # 910TRL-ZW-15-SMT. We apologize for the inconvenience you have encountered with your unit. This unit is for home connected devices such as a security system. If you are not connected to a security system the batteries may be draining fast and causing the unit not to function electronically. Due to the unit is searching for a home connected device constantly until it is found. If further assistance is needed please contact Kwikset residental access technical support at 1-866-863-6584Sincerely,Kwikset Support
Date published: 2016-04-25
Hi, just had to replace my door. I need to reverse the lock. Facing the door from inside looking out - dead bolt used to go to the left and not needs to go to the right. How do I reprogram?
Hello Eric1234,Thank you for your interest in Kwikset model # 910TRL-ZBC4-15-SMT. We apologize for the inconvenience you have encountered. The following link will guide on how to do the door handing steps, to change the direction of the lock on your door.http://s7d5.scene7.com/is/content/BDHHI/910-installation-userSincerely,Kwikset Support Team
Date published: 2016-04-25
The lock has become loose, but I can't figure out how to get the housing off in order to tighten it. Please advise....
Hello dcfoster,Thank you for your interest in Kwikset model # 910TRL-ZBC4-15-SMT. We apologize for the inconvenience you are encountering with your lock. The following link will guide on how to remove the lock to tighten the screws.http://s7d5.scene7.com/is/content/BDHHI/910-installation-userSincerely,Kwikset Support Team
Date published: 2016-04-21
Can a deadbolt z-wave lock and a z-wave door lever lock work in conjunction with other on a pre-drilled front door. I currently have a keyed lock on both the lower and upper positions.
Hello MDMO,Thank you for your interest in Kwikset products. In order for us to better assist you we will need for you to contact us at Kwikset Residental access consumer service 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-04-20