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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Contemporary SmartCode Z-Wave Deadbolt in Venetian Bronze is rated out of 5 by 8.
Rated 4 out of 5
from Good product, could be better I've been using this lock for a few years now. After about 6 months, the lock began to malfunction, loud clicking, like the gear box failed. Kwikset quickly replaced the lock. Good support!The replacement lock I received has been in use every since. About 4 months a go, I noticed the motor was struggling to unlock the bolt. With that, I patently disassembled the lock (not recommended for the average person, as there are small directional magnets that can be easily lost or incorrectly installed) gear box, found that kwikset used a lithium based grease for the gears which had dried up, causing the motor to struggle, stress, and even cause the bolt to jam up at times - also causing the batteries to drain quickly. After lubricating with another lithium type grease, the lock now works better than the day I received it.I wish the lock had an external power option accessory (for advanced installations) that used the battery pack for backup and extended the antenna to an external antenna. The purpose of this would allow advanced installers to route a single cable within the door that would power the lock, relocate/extend the antenna, and more. Batteries would never have to be changed at the lock, the zwave controller could be located further, as the lock would transmit further since it was hardwired, and antenna could be relocated. I've done some research and think I can do this myself with a little bit of patients.Overall, good product, with a little nurturing. Like I said, could be better.
Date published: 2015-02-27
Rated 1 out of 5
from Terrible range, impossible to program Overall a huge disappointment in this product's zigbee connectivity. The instructions are old, outdated, and straight up incorrect. If you do some searching ONLINE, you will find out that in order to connect it to your zigbee devices you have to push one button 7 times, another 4...really?? Then it works the first time, and after that its hit or miss. I have 3 repeaters in a 3000 sq ft house just to get a signal that works occasionally, and when it does it might take 3-5 minutes to respond. Unless Kwikset has done a 180 on this product since I bought it two years ago, I definitely do not recommend it.
Date published: 2015-02-27
Rated 5 out of 5
by jose sneeze
from Works as advertised We purchased one and installed it on our front door -- we wanted to be able to leave to walk the dogs without having to take our keys. Worked perfectly, purchased two more for the garage and backdoor and installation was smooth. We've had them for a couple of weeks now and all doors are working perfectly. We did notice that one of our doors was not drilled out deep enough for the lock to fully deploy. Once we drilled it out deeper the lock worked fine.
Date published: 2015-09-01
Rated 1 out of 5
from Total Disappointment I bought one for my new house. The installation started off easy but during unlocking the deadbolt would not retract all the way and would leave you locked out of the house. I exchanged it for a new one and the same thing is happening. The auto lock feature continues to unlock the door. After it is unlocked, lock the door and the auto lock unlocks it. Returning it and wish that I could give a lower rating.
Date published: 2014-10-29
Rated 3 out of 5
by Sherweb 517
from clean look but... I love my new door lock. But for programing stuff through Control4, it could be a bit more complet. Acces control with time and day restrictions would of been nice directly in Composer. Dont getbme wrong, I would buy it again if I hadnt bought it, but more possibilities for email notifications and other cool features would be awesome.
Date published: 2015-02-10
Rated 5 out of 5
from It just works I don't get the negative reviews, perhaps they had a faulty unit? We have two of these in our house and they work great with the z-wave home automation network. Battery life is decent but you do have to turn down the polling frequency for that.
Date published: 2015-04-17
Rated 5 out of 5
from True convenience I saw an ad featuring this lock at a special price and bought it. Installation was super simple and I love the keyless entry system with real security.
Date published: 2015-03-12
Rated 5 out of 5
from Great feature it's amazing I bought 9 months ago and im very satisfite . This product work perfectlyAny Time
Date published: 2015-05-03
Hello, is there a thick door kit available for this model? If yes, what's the part number? Thanks in advance, Fabrizio
Hello Fabrizio,Thank you for your interest in Kwikset model # 910CNT-ZW-15-SMT. The thick door kit model # 81248 can be requested through Kwisket Residental Access at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-02-01
Hello, Do you sell a round deadbolt face plate for the Contemporary 910
Hello Sindey Lam,Thank you for your interest in Kwikset model # 910CNT-ZB-11P-SMT. This unit does not have a round face plate and can not be altered or modified as this will void the warranty.We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-01-26
hello. which 910 locks work with the wink system.?
Hello terry77,Thank you for your interest in the Contemporary SmartCode Z-Wave Deadbolt in Satin Nickel model #910CNT ZW 15 SMT. The 910 units that work with wink are those that feature Z-Wave such as the Contemporary SmartCode Z-Wave Deadbolt with model# 910CNT ZW 15 SMT and the Traditional SmartCode Deadbolt with Z-Wave Technology in Satin Nickel model #910TRL ZW 15 SMT.Thank you,Kwikset Support
Date published: 2016-01-21
Do you know if this "Kwikset - Contemporary SmartCode Z-Wave Deadbolt in Polished Chrome" works with ADT's PULSE home security system?
Hello AlexC,Thank you for your interest in Kwikset model # 910CNT-ZW-26-SMT. Please contact your home connect providers for a list of compatible locks for your system.Thank you,Kwikset Support Team
Date published: 2016-01-18
Does this unit have a UL rating for multi-family applications?
Hello rjkklassen,Thank you for your interest in Kwikset model # 910CNT-ZW-15-SMT. This model does not feature a UL rating.We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-01-07
I have this model. when I took out the battery pack to change the batteries it fell on the floor and got broken, I wold like to buy another battery pack for this model, where can I do that? thanks
Hello Moshir,Thank you for your interest in Kwikset model # 910CNT-ZB-15-SMT. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in a battery pack for your lockset and warranty support please contact Kwikset Home Connect Consumer Service at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-01-05
Using with wave / security system &using the LOCK button to arm on the outside plate. The issue is when I turn the latch on the inside it also arms the system. How do I set the lock to recognize the outside action is different than manual hand turn?
Hello LockedOut,Thank you for your interest in the 910 Contemporary SmartCode Z-Wave Deadbolt in Polished Chrome, model# 910CNT ZW 26 SMT. Please contact us directly at Kwikset Technical Support at 1-866-863-6584 so that we can better assist you.Thank you,Kwikset Support
Date published: 2016-01-02
Is the 910 smart code lock in either z-wave or zigbee in home connect version, Apple Homekit certified? Also, does this lock w/ handle set come in polished nickel? Thx, Rob
Hello Rob Home front door,Thank you for your interest in the Kwikset Contemporary SmartCode Z-Wave Deadbolt, Model# 910CNT ZW 15 SMT. Please contact your Apple HomeKit dealer for device compatibility to the lock. This unit comes in polished chrome but not polished nickel.Thank you,Kwikset Support
Date published: 2016-01-03