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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I am missing one of the long mounting screws for the deadbolt lock. Can I purchase the part from Kwikset online?
Hello JRMcT,Thank you for your interest in Kwikset model # 695T-26D. We apologize for the inconvenience you have encountered with your product. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-08-08
can you get the same lock as before under the same code No. lock was damage and need replacement.
Hello shem,Thank you for your interest in Kwikset model 695T 26D. Locks are not to be ordered with the same code as before. However, Kwikset does offer the Smartkey solution that will enable the lock to be rekeyed to the current key.Thank you,Kwikset Support Team
Date published: 2016-07-19
Where can I find a combo pack where both the deadbolt and door knob are both double cylinder locks?
Hello homedepot,Thank you for your interest in Kwikset products. Kwikset does not manufacture a knob with a double cylinder. We apologize for the inconvenience.Thank you,Kwikset Support Team
Date published: 2016-07-13
Came to this product after clicking on links in Smartkey area. But this isn't a Smartkey model, is it? Very difficult to figure out what models are which on your website.
Hello JonlkzsjcASLDKFJASLD,Thank you for your interest in Kwikset products. All Smartkey products will have a small slot to the left of the keyhole. The model number of a Smarkey product will have the letters "SMT".Thank you,Kwikset Support Team
Date published: 2016-06-27
I can not find 695-26D-smt online anywhere, all searches show no results.
Hello yankeeboy7,Thank you for your interest in Kwikset products. The model number you are searching for is incorrect. Please make sure you type the collection "695T 26D SMT".Thank you,Kwikset Support Team
Date published: 2016-05-23
Is this version a Smart Key version or not, because when I enter this model number at Home Depot it shows it is not a Smart Key version. Model: 695T 26D Function: Double Cylinder Combo Pack
Hello Johnb357,Thank you for your interest in Kwikset model # 695T-26D. This is not a smartkey version. The Smart key version will have SMT in the model number. It would read as follows: #695-26D-SMT.Thank you,Kwikset Support Team
Date published: 2016-05-04
How do you remove the tumbler to rekey with new key
Hello Franky,Thank you for your interest in Kwikset model # 695T-3. The rekeying process will need to be done by a professional lock smith using a cylinder removal tool.Thank you,Kwikset Support
Date published: 2016-04-19
Model: 695T 3 - I would like to purchase a 4 combo pack. with the idea that all 8 locks are keyed the same. Is this possible?
Hello john brea,Thank you for your interest in Kwikset model # 695T-3. This pack includes 2 keys that are compatible to the deadbolt and knob. If a 4 combo pack is purchased the pack will include 2 keys that are compatible to all the locks. And a copy of the keys will need to be made.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-04-19