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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Retrofit Kit for 663 Thumbturn in Polished Chrome
How can I get the thumb lever to be horizontal when the door is locked? I had that on the previous Kwikset but can't figure out how I did it for the new one. All other deadlocks are horizontal when locked. Thanks.
Hello Almower,Thank you for your interest in Kwikset model # 660-26-SMT. We apologize for the inconvenience you have encountered with your lock. Unfortunately, there is no other way to alter the lock. This is how it is manufactured.Sincerely,Kwikset Support Team
Date published: 2016-05-09
I have a commercial grade door with a cylinder lock that isn't a straight out dead bolt, but comes out as a hook, will this work or if not do you have a smart key product that will work?
Hello,In order to better assist you with your deadbolt question, please contact Kwikset directly at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-07-30
I am an apartment manager and I upgraded all my locks on the property to the Kwikset 660 15. Unfortunately, for some of them the original key has been lost, is there any way to re-key them without it? I found manuals for different models, but not this one
Hello Calin,When re-keying a SmartKey lock the first key used must be the functioning key. Since you do not have this key you can take your cylinders to your local home improvement lock department. They should have a SmartKey resetting cradle for your cylinders. This cradle allows the lock to be re-keyed with out the original functioning key.Thank you,Kwikset Support
Date published: 2015-06-09