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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Why is Quickset charging so much for this tool? Isn't it intended to correct a problem that occurs through the consumers attempt to simply execute what the lock is supposed to do? In my case, the lock just became inoperable with my key.
Hello Greg N,For the pricing on the resetting cradle you will need to contact you local home improvement lock department. It is up to the store on the price for the tool. If you are having issues with your lock cylinder please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-10-07
I just tried to reset my locks with Kwikset Smart Key. Now one lock (out of 5) won't accept either key. How do I solve that problem?
Hello Grace,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-09-10
what if the key cylinder is stuck in the smart tool
Hello rush,Kwikset supports warranty and technical assistance related to lock function and products, for further assistance please contact Kwikset consumer service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-10-03
I have a new reset cradle and I can't get it to rotate to line up the arrows. It will only rotate about half way, it that much. I have tried several different smartkey cylinder with the same results.
Kwikset covers their products under a Limited Lifetime Warranty, to determine if your product is covered under warranty please contact Kwikset Consumer Service at 1-800-327-5625
Date published: 2015-10-03