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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Chelsea Single Cylinder Handleset with Lido Lever in Lifetime Polished Brass is rated out of 5 by 2.
Rated 5 out of 5
from Great product This product was installed when I built my house in 1997. When I was refinishing the door a couple of years ago I removed it and an internal piece was damaged when reinstalling. I email the company sent some pictures and they sent me a new set. I will always use their product after such good service. You can't go wrong with kwik-set.
Date published: 2015-02-10
Rated 5 out of 5
from My builder put this on my house in 2003. The only problem was the finish tarnished, but the company was Great in sending me a New one. I guess living in Florida with the hot sun took a toll on it.
Date published: 2015-05-02
Whats the best way to clean this set? The unit isn't starting to tarnish but it's starting to loose it's luster.
Hello Tomas,For protection against the sun directly we recommend an small tub of carnuba car wax every few months. This will add an additional UV protective layer to the unit and bring out a nice polished shine as well.Thank you,Kwikset Support
Date published: 2015-06-16
How can I tighten the plate behind the key access on the exterior of my front door? It is very loose and I have to hold it in place to be able to make my key work? Thanks for any help you can give me. Lana
Hello Lana,At this point Kwikset is needing more information regarding your lock. Please call Kwikset consumer support line at 1-800-327-5625 for further assistance.Thank you,Kwikset Support
Date published: 2015-06-16
I have a 2" thick door does the thick door extension come with all of your lever entry sets or I sit a extra part order? Who carries these locks for purchase? The big box stores only Sell up to 1 3/4" door uses?
Hello Bert,Kwikset deadbolts can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the deadbolt to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Kwikset Consumer Services at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-02
I was wondering if you have a dummy handleset part number for a 800CEXLL L03 SMT which has the lido handle.
Hello Alan Wojo,The dummy handle set model number for right handed doors is 802CEXLL RH 3 and for left handed doors is 802CEXLL LH 3.
Date published: 2015-05-27
We are trying to replace a Titan Kwikset from 1998. We are having trouble finding a handleset that is long enough (Ours seems to be 11-11 1/4") Any idea if this one would work? Thank you.
Hi Dianne,Unfortunately this handleset will not work for your application, and we do not offer any longer models.
Date published: 2015-04-24