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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Chelsea Single Cylinder Handleset with Lido Lever in Lifetime Polished Brass is rated out of 5 by 4.
Rated 5 out of 5
from Handsome addition to our home Our builder installed this set when our house was built in 2008. We love the look of it. After 3 or 4 years the mechanism failed, and it was difficult to extract the latch to open the door. I contacted your customer service department and a new unit was sent quickly; we had it in a couple of days. I installed it easily and have had no problems since. It does take both hands to pull the door tight against the weather-stripping and turn the key when locking or unlocking the deadbolt, but other than that it is a handsome, well-made product with excellent warranty service.
Date published: 2015-07-25
Rated 5 out of 5
from Great product This product was installed when I built my house in 1997. When I was refinishing the door a couple of years ago I removed it and an internal piece was damaged when reinstalling. I email the company sent some pictures and they sent me a new set. I will always use their product after such good service. You can't go wrong with kwik-set.
Date published: 2015-02-10
Rated 5 out of 5
from My builder put this on my house in 2003. The only problem was the finish tarnished, but the company was Great in sending me a New one. I guess living in Florida with the hot sun took a toll on it.
Date published: 2015-05-02
Rated 4 out of 5
from Looks Great! I bought this to replace an electric lock (went threw to many batteries). It is very nice and does an excellent job. It does need occasional tightening though as it comes looese.
Date published: 2015-08-02
Can I order the internal parts for the lever that opens the door from the inside. The plate inside the mechanism is bent.
Hello BOCAWALT,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-09-09
Are the interior packs with the Lido lever handed?
Hello Kim Maize,For Kwikset handle sets with levers there will be 2 levers in the box one for a right handed door and one for a left handed door. The outside handle can be reversed by pulling on the half-moon spindle and rotating it 180 degrees.Thank you,Kwikset Support
Date published: 2015-08-10
I am looking for a distance of 8 3/4 inches (not 9 1/2 inches) from the center of the cylinder to the bolt that goes through the door that holds the handle in place.
Hello,Thank you for your interest in our Kwikset products. Kwikset does not manufacture a handles set with your specific measurements.For further assistance please contact Kwikset consumer support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-08-03
I AM TRYING TO REKEY MY LOCK. DID MY UNIT COME WITH THE ONLY KEY I CAN USE TO CREATE AN ALTERNATE KEY OR CAN ANY ONE MAKE A NEW KEY. HOME DEPOT SEEMED TO THINK THEY COULD NOT MAKE ME A NEW SECONDARY KEY UNLESS I BROUGHT THEM ONE.
Hello SCOTTAK67,In order to rekey a lock a functioning key must be the first key used. The new key as stated in the instructions are either going to be the existing Kwikset key on your key chain or a newly cut Kwikset key.The keys the unit includes can be copied at your local lock smith or home improvement store.For further assistance please contact Kwikset consumer support directly at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-07-06
Whats the best way to clean this set? The unit isn't starting to tarnish but it's starting to loose it's luster.
Hello Tomas,For protection against the sun directly we recommend an small tub of carnuba car wax every few months. This will add an additional UV protective layer to the unit and bring out a nice polished shine as well.Thank you,Kwikset Support
Date published: 2015-06-16
How can I tighten the plate behind the key access on the exterior of my front door? It is very loose and I have to hold it in place to be able to make my key work? Thanks for any help you can give me. Lana
Hello Lana,At this point Kwikset is needing more information regarding your lock. Please call Kwikset consumer support line at 1-800-327-5625 for further assistance.Thank you,Kwikset Support
Date published: 2015-06-16
I have a 2" thick door does the thick door extension come with all of your lever entry sets or I sit a extra part order? Who carries these locks for purchase? The big box stores only Sell up to 1 3/4" door uses?
Hello Bert,Kwikset deadbolts can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the deadbolt to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Kwikset Consumer Services at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-02
I was wondering if you have a dummy handleset part number for a 800CEXLL L03 SMT which has the lido handle.
Hello Alan Wojo,The dummy handle set model number for right handed doors is 802CEXLL RH 3 and for left handed doors is 802CEXLL LH 3.
Date published: 2015-05-27