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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Chelsea Single Cylinder Handleset with Lido Lever in Lifetime Polished Brass is rated out of 5 by 12.
Rated 5 out of 5
from Beautiful on my new doors! We have lived in our home for 16 years. We just had new doors installed on our home. Jim's Doors, the pro we had install them, noticed the finish on the handles was very pitted and also noticed the handles were Kwickset. He told us about the lifetime warranty and we gave it a shot. We got on the phone, uploaded pictures of our old (but working just fine) handles. Without hesitation, our handles were replaced with these beauties. I love the look of our entrance and a lot is due to the doors with these Kwickset handsets! The Smart Key allowed us to keep our existing keys as well, another plus! Thank you for a beautiful product!
Date published: 2016-05-22
Rated 5 out of 5
from Great warranty Had this Chelsea brass handleset 8 years,it came with our new home, the finish on handleset was tarnished beyond repair. Kwikst sent a brand new replacement free of charge
Date published: 2016-05-11
Rated 5 out of 5
from Handsome addition to our home Our builder installed this set when our house was built in 2008. We love the look of it. After 3 or 4 years the mechanism failed, and it was difficult to extract the latch to open the door. I contacted your customer service department and a new unit was sent quickly; we had it in a couple of days. I installed it easily and have had no problems since. It does take both hands to pull the door tight against the weather-stripping and turn the key when locking or unlocking the deadbolt, but other than that it is a handsome, well-made product with excellent warranty service.
Date published: 2015-07-25
Rated 5 out of 5
from great product... greater customer service! This was a replacement to an older version that had a failure after a failed attempt at breaking in. Not only is it still secure but the added feature of re-key has allowed us to effortlessly change our locks as needed without the hassle of changing the hardware! Customer service was also very helpful to us in finding this product that is very similar to our older model so that it would fit the already drilled holes allowing us to keep the door we had. Thanks again guys and happy holidays glad to do this review for such an amazing company
Date published: 2015-12-17
Rated 5 out of 5
from Great product This product was installed when I built my house in 1997. When I was refinishing the door a couple of years ago I removed it and an internal piece was damaged when reinstalling. I email the company sent some pictures and they sent me a new set. I will always use their product after such good service. You can't go wrong with kwik-set.
Date published: 2015-02-10
Rated 5 out of 5
from My builder put this on my house in 2003. The only problem was the finish tarnished, but the company was Great in sending me a New one. I guess living in Florida with the hot sun took a toll on it.
Date published: 2015-05-02
Rated 5 out of 5
from So simple to re-key A very stylish and elegant handleset and I love the re-key feature. It is so simple to re-key all my locks to the same key. I have two homes and now use the same key for both. While I was building my new home, several contractors had keys, but as soon as construction was finished, I re-keyed so I don't worry about who made a copy. If anyone in my family losses a key or has one stolen, I can rekey all four doors in less than 10 minutes.
Date published: 2016-03-29
Rated 4 out of 5
from Like the look On my first set the the thumb latch broke. After talking to the retailer, I was informed I had to ask for the replacement myself. I had to send a picture and follow up with customer service but eventually got the replacement. not the easiest process but it got done.
Date published: 2016-03-17
Is it possible to order The Chelsea Single Cyl. Handset with Lido lever 800CEXLL LO3 SMT with polished brass exterior ports and Venetian Bronze interior parts including the strike plates. I desperately need this combo.
Hello Mike R,Thank you for your interest in Kwikset model # 800CEXLL-L03-SMT. This request can not be ordered as stated. All parts must be ordered separately. The exterior Kwikset model # 800CE LIP L03 SMT is the exterior handle set that includes the latch and strike, this will be in the brass finish. Interior Kwisket model # 966LL LH or RH 11P is the interior Lido lever left or right handed pack. The latch and strike plate will need to be ordered separately in the Venetian bronze finish using Kwikset model # 83347 in the 11P finish is the latch for the deadbolt. And Kwisket model # 81844 in 11P is the service plate for the latch of the handleset. These plates are interchangeable on the handleset latch. Kwikset model # 83796 in 11P is the strike plate for the handleset latch in Venetian bronze and Kwikset model # 85063 in 11P is the strike plate in Venetian bronze for the deadbolt.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-07-25
I recently bought a 2002 house with original Kwikset locks. The front door has Chelsea Single Cyl. Handleset/Lido Lever -Lifetime Polished Brass. But the outside finish is badly deteriorated. Does the Lifetime Warrantee cover this situation??
Hello Little eagle,Thank you for your interest in Kwikset model # 800CEXLL-L03-SMT. We apologize for the inconvenience you have encountered. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-04-18
How can I get Parts such as the mounting Bracket(K1 in instructions) and machined screws for the Handleset?
Hello neildorin,Thank you for your interest in the Chelsea Single Cylinder Handleset with Lido Lever in Lifetime Polished Brass, Model# 800CEXLL L03 SMT. The parts and screws you are looking for can be obtained by calling Kwikset Consumer Service at 1-800-327-5625. We look forward to hearing from you soon.Thank you,Kwikset Support Team
Date published: 2016-04-09
i have a lock set similer to this one and i need a replacement inside handle how may i purchase one
Hello john cr,Thank you for your interest in Kwikset model # 800CELL L03 SMT. The model number that is compatible with the 800CEXLL LO3 SMT is 966LL 3.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-12-15
How do I remove the backplate from the lever side of the Chelsea Single Cylinder Handset with Lido Lever? The handle is loose and I am trying to tighten it.
Hello cordesjw,The following link will instruct on how to remove the lever and plate to tighten the screws to the handle.http://s7d5.scene7.com/is/content/BDHHI/909-installation-userThank you,Kwikset Support
Date published: 2015-12-09
Can I order the internal parts for the lever that opens the door from the inside. The plate inside the mechanism is bent.
Hello BOCAWALT,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-09-09
Are the interior packs with the Lido lever handed?
Hello Kim Maize,For Kwikset handle sets with levers there will be 2 levers in the box one for a right handed door and one for a left handed door. The outside handle can be reversed by pulling on the half-moon spindle and rotating it 180 degrees.Thank you,Kwikset Support
Date published: 2015-08-10
I am looking for a distance of 8 3/4 inches (not 9 1/2 inches) from the center of the cylinder to the bolt that goes through the door that holds the handle in place.
Hello,Thank you for your interest in our Kwikset products. Kwikset does not manufacture a handles set with your specific measurements.For further assistance please contact Kwikset consumer support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-08-03