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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Chelsea Single Cylinder Handleset, Exterior Only in Antique Brass is rated out of 5 by 6.
Rated 4 out of 5
from Best Warranty around!! I installed this set on my new home over twelve years ago and it lasted and looked good for all twelve years.
Date published: 2015-07-29
Rated 5 out of 5
from Love This This handset is really nice. It fits your hand just right. It is really sleek.
Date published: 2015-07-21
Rated 5 out of 5
from Beautiful design We have had this item on our home for 12 years. Twice we have had failure where the thumb latch fails and takes a bit of force to open the door. Kwikset has replaced the handle both times with excellent customer service!! I will always buy kwikset just because they stand behind their product!!!
Date published: 2015-02-21
Rated 3 out of 5
from Looks great for a few years Our house faces north so not can't really blame the sun. But after 5 years, the handle set started to change colors. Luckily there is a lifetime warranty on the finish and we were sent another set. Hopefully it will last much longer.
Date published: 2015-02-19
Rated 3 out of 5
from brass finish is out of style This was a decent lockset/handleset. Kwikset honored the warranty and sent new parts when it broke.
Date published: 2015-07-19
Rated 5 out of 5
from Superb Product for Harsh Climate & GREAT Support! A Kwikset handleset similar to this one in an antique brass came with our Florida house in 2009. The front door faces south, and the handleset succumbed to sun and hard, frequent rains, and it developed unattractive spots by 2013. I called the company who originally installed the door & handleset, and they looked at it and said an antique nickel finish would wear much better than brass under poor weather conditions. They said Kwikset continously improves their products and warranties them for life, and would replace a weather-damaged handleset for free if I paid postage.I sent Kwikset a photo of the damaged handleset with my iPhone, paid a few bucks for postage, and within days had received a brand-new antique nickel Chelsea handleset - the closest match available to my 2009 model - with a single-use tool to key it to match my existing housekey, all without charge! It's now two years later, and the handleset is beautiful, still looks like it's brand new despite the constant Florida sun and rain, and still operates perfectly (and we use it a lot).I had never expected Kwikset to so quickly and easily honor a lifetime warranty, but it did! 'Kwikset has the best support ever, and makes a REALLY great handleset for a harsh climate like our Florida one! Kwikset has my highest recommendation.
Date published: 2015-07-24
can i send an e-mail with a diff e-mail adress
Hello cupin,If you are trying to send an email using a different e-mail address, it is suggested to create another account using that different email address. Or going into your profile and changing the email on the account.Thank you,Kwikset Support
Date published: 2015-08-18
I just purchased a house and the front entry deadbolt seemed to be replaced with a regular shaped one instead of that one as pictured. Can I just order a new deadbolt just like the one pictured instead of buying the whole set?
Hello Kin,Kwikset handle sets with decorative rose plates for the deadbolt are not sold separately.Thank you,Kwikset Support
Date published: 2015-08-03
Do you have a phone number to call to talk to a sale rep?
Hello,If you are looking to purchase any Kwikset product, for the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-08-01
Hi, We recently purchased a home with this front door handle set, and discovered that the thumb lever latch piece has detached from the locking mechanism. If you lightly pull on the lever it comes right off. Is there a replacement piece I can order?
Hello Andrew,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2015-07-31
I need to know how to tighten the lock mechanism on this lock. I can't find it anywhere. How do I access the inside screws to tighten this?
Hello Eric0331,Kwikset is needing more information regarding this lock set. In order to better assist please call Kwikset Consumer Service directly at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-20
Can I order just the one-sided passage knob (inside knob) from the Chelsea handle set? Antique nickel -
Hello jregester,No. Kwikset handle sets require a compatible connection with the interior and exterior lock. The interior model # 966 and the desired knob or lever will be needed.Thank you,Kwikset Support
Date published: 2015-06-03
I need to replace the inside door nob do you have one and how much would it be ?
Hello Lenny,The inside knob model must be ordered using the series 966 and the desired knob.For the mose up to date pricing please visit your local home improvement store or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-05-30
I need the interior trim for the Kwikset Chelsea Single Cylinder Handleset antique brass, how can I find it?
Hello Nelly,The interior trim for this handle set will be the model number 966 and your desired knob or lever in the antique brass finish.Thank you,Kwikset Support
Date published: 2015-05-28