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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Chelsea Single Cylinder Handleset, Exterior Only in Antique Brass is rated out of 5 by 2.
Rated 5 out of 5
from Beautiful design We have had this item on our home for 12 years. Twice we have had failure where the thumb latch fails and takes a bit of force to open the door. Kwikset has replaced the handle both times with excellent customer service!! I will always buy kwikset just because they stand behind their product!!!
Date published: 2015-02-21
Rated 3 out of 5
from Looks great for a few years Our house faces north so not can't really blame the sun. But after 5 years, the handle set started to change colors. Luckily there is a lifetime warranty on the finish and we were sent another set. Hopefully it will last much longer.
Date published: 2015-02-19
I need to know how to tighten the lock mechanism on this lock. I can't find it anywhere. How do I access the inside screws to tighten this?
Hello Eric0331,Kwikset is needing more information regarding this lock set. In order to better assist please call Kwikset Consumer Service directly at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-20
Can I order just the one-sided passage knob (inside knob) from the Chelsea handle set? Antique nickel -
Hello jregester,No. Kwikset handle sets require a compatible connection with the interior and exterior lock. The interior model # 966 and the desired knob or lever will be needed.Thank you,Kwikset Support
Date published: 2015-06-03
I need to replace the inside door nob do you have one and how much would it be ?
Hello Lenny,The inside knob model must be ordered using the series 966 and the desired knob.For the mose up to date pricing please visit your local home improvement store or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-05-30
I need the interior trim for the Kwikset Chelsea Single Cylinder Handleset antique brass, how can I find it?
Hello Nelly,The interior trim for this handle set will be the model number 966 and your desired knob or lever in the antique brass finish.Thank you,Kwikset Support
Date published: 2015-05-28
The interior mechanisms broke and am looking for replacement parts. Where can I buy them and about how much? Thank you Kirk
Hi Kirk,We'd be happy to source those parts for you, please give our consumer service team a call at 1-800-327-LOCK (1-800-327-5625).Thank you,Kwikset
Date published: 2015-04-22