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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
The tiny pin on our exterior handle fell out. The handle pulls right off. Is there anywhere we can get a pin locally?
Hello TEcker,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-11-23
I am looking for the Dorian lever in Brass my house has this type or one very similar is this available?
Hello Kwill,For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-11-05
I have visited the sites provided and cannot find the Kwikset dorian lever with deadbol combo pack in antique brass. Can you actually locate this for me?
Hi Gracie lou,This is not a commonly stocked item so this may be why you aren't able to find it easily. This may be an item that will need to be special ordered through a local hardware store that has this ability since you've already tried searching for it online. Please give us a call if you have any further questions or need assistance at 1-800-327-5625 (LOCK).Thank you!Kwikset Support Team
Date published: 2015-09-18
the lever has become loose on the inside. I don't know how to loosen the caps far enough to get to the screws. please advise.
Hello stevenast,You will need to remove the interior lever off of the shaft. Using a 3/32 hex wrench loosen the set screw located on the side of the lever in the hole. Once the screw is loosened you will have the ability to remove the lever. Once the lever is removed you will need to remove the plate by using a small flat head screw driver and lift the plate off around the mounting.Thank you,Kwikset Support
Date published: 2015-09-15
Does this have the Smart Security Re-Keying technology?
Hello Boom Time,The Smart Key product has a secondary small slot located to the left of the key hole, if there is no secondary slot it does not have the Smart Key capability.The letter SMT will also be in the model number of the unit.Thank you,Kwikset Support
Date published: 2015-08-25
Have one of these that is coming loose. Need to access the 2 screws to re-tighten it. Don't know how to get to them. Can you help?
Hello WileyP,According to the model you have the screws should be visible on the interior locks.Using a phillips screw driver you can tighten the screws from the interior side of the door.Thank you,Kwikset Support
Date published: 2015-08-17
Trying to repair/rekey this lock. How do you get the lever handle off? It doesn't have a set screw like other models. It has a "retainer pin" where the set screw would be that you can press in a little bit, but the lever won't come off.
Hi Jason,You're on the right track, push that retainer clip in as far as it will go, then pull the lever. If you need any additional assistance, please give us a call at 1-800-327-5625.Thank you,Kwikset
Date published: 2015-04-23