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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
After I rekey both original and new key did not work what I can do
Hello Hung,Thank you for your interest in Kwikset products. In order to better assist you more information regarding the issue is needed. Please contact Kwikset technical support at 1-800-327-5625 so that we may further assist you in this matter.Thank you,Kwikset Support Team
Date published: 2016-02-04
What's the difference between the "Every Day" and "Alternate Keys" in the pack? Why would we use one versus the other?
Hello LimeyHoya,Thank you for your interest in Kwikset model # REKYG-KIT-SMT. The everyday keys are the keys that can be used everyday and can be given to family members as needed. The Alternate keys are for temporary contractors. This key can be given to a contractor that may be working on the home and for temporary usage.Thank you,Kwikset Support Team
Date published: 2016-02-04
I screwed up... I removed the key and tool in the wrong position. Is there a way to rekey this lock?
Hello CarlJM,Thank you for your interest in Kwisket model # REKYG-KIT-SMT. We apologize for the inconvenience you have encountered with your cylinder. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-01-13
I was re-keying a temp key and it would not turn the full 1/2 counter clockwise like the instructions state. And now neither my functional (original) key nor the temp key work in my bottom lock. How do I fix this?
Hello Asmith,Thank you for your interest in Kwikset model # REKYG-KIT SMT. Below you will find some trouble shooting steps to reset your cylinder.1st: Insert the last key that you tried to program to the unit.2nd: Pull the key out a notch at a time and try to turn it at the same time to the quarter turn position to the right.3rd: If the key turns to the quarter turn position, insert your smart key tool and then remove your key.4th: Remove the key and Insert the key that came with the box and turn it back to vertical at 12 o'clock.5th: Then re-do the re-keying steps that came with the box.If further assistance is needed please contact Kwikset technical support at 1-800-327-5625.We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-01-11
I have misplaced the smartkey learn tool that came with my new lock sets. Is this Rekeying kit what I need to order to be able to re-key other keys to match our new one?
Hello Dukes,Thank you for your interest in Kwikset model # REKYG-KIT-SMT. This kit includes the smartkey learn tool that was misplaced and will also allow the use of the extra keys to rekey the lock.Thank you,Kwikset Support
Date published: 2016-01-10
Does the Kwikset-SmartKey Kit works only on Kwikset locks?
Hello Ben811,Thank you for your interest in Kwikset model # REKYG-KIT-SMT. Is designed to rekey Kwikset locks that have the Smartkey compatibility and may not be compatible with any other brand of locks. Smartkey locks are distinguished by a small hole to the left the key way hole. The kit includes 4 everyday precut keys and 2 temporary precut keys.Thank you,Kwikset Support
Date published: 2015-12-15
How do you prevent a tenant from rekeying the lock and locking out the landlord?
Hello Sadein,The tenant may rekey the lock at anytime with a Smartkey tool and a functioning key to the lock. However, it is suggested to purchase a hall and closet knob or lever and a key controlled deadbolt. This will allow the landlord to have a master key to the deadbolt. This deadbolt has a tenant and a landlord cylinder. If the tenant were to rekey the lock the master key (landlord key) will still unlock the door.Thank you,Kwikset Support
Date published: 2016-01-30
I rekeyed my locks with the kit (to the silver keys) but need more than 4 keys. I have had duplicate keys made at three different hardware stores and none of them work in the locks, am I doing something wrong?
Hello Misty,It is suggested to have the duplicate keys stamped instead of filed copied. Stamping gives a more accurate cut to the original key. The other suggestion is to re-key the lock to one of the duplicated keys.Thank you,Kwikset Support
Date published: 2015-12-07