About User Codes
Adding a User Code at the Lock
Deleting a User Code at the Lock

About User Codes

The Premis lock can store up to 30 user codes. Each code must be between 4 and 8 digits.

Use the Premis app to create and manage user codes. If needed, you can add a user code directly at the lock without using the app. Once your phone is within Bluetooth range of the lock, the app will receive and store the new user code.

Mastercode

It is recommended that you add a Mastercode to your Premis lock for added security. The Mastercode is only used when adding and deleting user codes directly at the lock, and it cannot unlock the door (unless the same code is programmed as a user code — not recommended). The Mastercode is not used when adding codes through the Premis app. See Mastercode.

Adding a User Code at the Lock

With a Mastercode

Programming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by 3 beeps and the “X” pattern flashing 3 times), and you will need to restart the procedure.

If programming is unsuccessful:

  • Make sure the user code is not a duplicate and that it is between 4 and 8 digits.
  • Make sure the lock has room for an additional code. If all user codes are filled, delete a code to make room for this one.
  • Make sure to enter a valid Mastercode in step 4.

Without a Mastercode

Programming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by 3 beeps and the “X” pattern flashing 3 times), and you will need to restart the procedure.

If programming is unsuccessful:

  • Make sure the user code is not a duplicate and that it is between 4 and 8 digits.
  • Make sure the lock has room for an additional code. If all user codes are filled, delete a code to make room for this one.

Deleting a User Code at the Lock

Deleting a Single User Code With a Mastercode

Programming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by 3 beeps and the “X” pattern flashing 3 times), and you will need to restart the procedure.

If programming is unsuccessful:

  • Make sure to enter the same valid user code in steps 7 and 9.
  • Make sure to enter a valid Mastercode in step 5.

Deleting All User Codes With a Mastercode

Programming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by 3 beeps and the “X” pattern flashing 3 times), and you will need to restart the procedure.

If programming is unsuccessful:

  • Make sure to enter a valid Mastercode in step 5.

Deleting a Single User Code Without a Mastercode

Programming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by 3 beeps and the “X” pattern flashing 3 times), and you will need to restart the procedure.

If programming is unsuccessful:

  • Make sure to enter a valid user code in steps 5 and 7.