Resetting the Lock

Network Reset

A network reset will do the following:

• Remove the lock from your Premis app and HomeKit system.

All users and schedules will still be in place after a network reset. They will be rediscovered by the Premis app once you pair the lock again.

From the Premis App:

Follow the instructions in the Premis app to delete your lock.

From the lock:

Press and hold Button “A” on the back panel for seven seconds. See animation below.

System Reset

A system reset will do the following:

• Remove the lock from your Premis app and HomeKit system.
• Remove all users, schedules, and user codes that were added inside the app.
• Remove all user codes that were programmed directly at the lock.
• Disable Auto-Lock.
• Turn on the Status LED if it was turned off inside the Premis app.
• Re-enable SecureScreen^™ if it was disabled inside the Premis app.
• Unmute sound if it was muted from the Premis app.

To perform a system reset, press and hold Button “A” on the back panel for 20 seconds. See animation below.

Factory Reset

A factory reset will do the following:

• Remove the lock from your Premis app and HomeKit system.
• Remove all users, schedules, and user codes that were added inside the app.
• Remove all user codes that were programmed directly at the lock.
• Disable Auto-Lock.
• Turn on the Status LED if it was turned off inside the Premis app.
• Re-enable SecureScreen^™ if it was disabled inside the Premis app.
• Unmute sound if it was muted from the Premis app.
• Initiate the door handing process.

Use the Program button to initiate a factory reset: