Troubleshooting: Installation

Problems

• The interior mounting screws are difficult to tighten.
• The interior and exterior assembly won’t mount parallel to the door edge.
• The interior assembly does not fit on the mounting plate.

Check for the following:

The deadbolt latch may be installed upside down.

Remove the interior assembly and mounting plate, and look at the latch inside the door hole. If the word “UP” is upside down and at the bottom of the latch, the latch is installed incorrectly.