Product Bulletin:

We are aware of lost functionality with the Premis app after updating to iOS 13.

Our team is working to address the issue in iOS 13, please use the Home app to continue to manage your Premis locks.

Please make sure to update to the latest version of iOS 13 as Apple continues to release new iOS updates.

Premis Support

Select a Premis product below to view videos, answers, documents, and answers to common questions.

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Monday-Friday: 7:00am-4:00pm PST

Saturday: 6:30am-2:30pm PST

Sundays & Major Holidays: Closed

For countries outside the U.S. and Canada, please visit our International contact page

Warranty Support

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