Holiday Support Hours:

Friday - 2/14 | 6:30 AM to 2:30 PM PST
Saturday - 2/15 | 6:30 AM to 2:30 PM PST
Sunday - 2/16 | Closed
Monday - 2/17 | Closed - Presidents Day
Tuesday - 2/18 | 7:00 AM to 4:00 PM PST

Please note that any warranty support emails sent during the holiday closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after holiday closures; please be patient with us during these times.



Product Bulletin:

Premis App v1.2 is available for download from the App Store starting Dec. 30th to address current iOS 13 issues. Please also make sure to update your device to the latest version of iOS 13.

Premis Support

Select a Premis product below to view videos, answers, documents, and answers to common questions.

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Monday-Friday: 7:00am-4:00pm PST

Saturday: 6:30am-2:30pm PST

Sundays & Major Holidays: Closed

For countries outside the U.S. and Canada, please visit our International contact page

Warranty Support

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