Support Hours:

Monday 12/9 | 7:00 AM to 11:00 AM PST
Monday 12/16 | 7:00 AM to 2:00 PM PST

Christmas Holiday Support Hours:

Friday - 12/20 | 6:30 AM to 10:30 AM PST
Saturday - 12/21 | 6:30 AM to 2:30 PM PST
Monday - 12/23 | Closed - Christmas Holiday
Tuesday - 12/24 | Closed - Christmas Holiday
Wednesday - 12/25 | Closed - Christmas Holiday
Thursday - 12/26 | 7:00 AM to 4:00 PM PST
Friday - 12/27 | 7:00 AM to 4:00 PM PST
Saturday - 12/28 | 6:30 AM to 2:30 PM PST

New Year Holiday Support Hours:

Monday - 12/30 | 7:00 AM to 4:00 PM PST
Tuesday - 12/31 | 7:00 AM to 2:30 PM PST
Wednesday - 1/1 | Closed - New Year's Day
Thursday - 1/2 | 7:00 AM to 4:00 PM PST

 

Please note that any warranty support emails sent during the holiday closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after holiday closures, please be patient with us during these times.

 

Product Bulletin:

We are aware of lost functionality with the Premis app after updating to iOS 13.

Our team is working to address the issue in iOS 13, please use the Home app to continue to manage your Premis locks.

Please make sure to update to the latest version of iOS 13 as Apple continues to release new iOS updates.

Premis Support


Select a Premis product below to view videos, answers, documents, and answers to common questions.

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Monday-Friday: 7:00am-4:00pm PST

Saturday: 6:30am-2:30pm PST

Sundays & Major Holidays: Closed

For countries outside the U.S. and Canada, please visit our International contact page

Warranty Support

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