Holiday Closure:

We will be closed on November 26th and 27th for the holiday. Normal business hours will resume on November 28th.

Please note that our call center hold times and email response times are longer than usual after holiday closures; please be patient with us during these times.

Notice:

With the ongoing spread of COVID-19 (coronavirus) we are quickly adapting our operations.

To help fight the spread, our Customer Relations Team is working remotely. Considering this change, you may experience some intermittent connectivity issues while speaking with our Agents. On the off chance you are disconnected from your call, please call us back.

We appreciate your patience during this unprecedented time and please know that we are committed to helping each and every one of you with your inquires.

 

We have been getting many calls concerning cleaning our hardware.
We suggest using warm, soapy water and then towel-dry the hardware.

 

 

Product Bulletin:

Premis App v1.2 is available for download from the App Store starting Dec. 30th to address current iOS 13 issues. Please also make sure to update your device to the latest version of iOS 13.

Premis Support


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Monday-Friday: 7:00am-4:00pm PST

Saturday: 6:30am-2:30pm PST

Sundays & Major Holidays: Closed

For countries outside the U.S. and Canada, please visit our International contact page

Warranty Support

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