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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
is this lock rated for exterior use?
Hello k_pol,Thank you for your interest in Kwikset model # 781KNL-26D. Kwikset finishes are tested for durability in all weather conditions. Additionally, a new Kwikset product is backed by a limited lifetime warranty for the finish.Thank you,Kwikset Support Team
Date published: 2016-05-05
is the storeroom lock plain inside -- no turn or push button
Hello joe ace,Thank you for your interest in Kwikset model # 781KNL-15. The inside of the storeroom lock is plain and can be turned to exit. This lock will always remain locked and uses a key to unlock from the exterior.Thank you,Kwikset Support Team
My lever keeps falling off....it seems in position and pushed in all the way past the stops but when you pull on it to open the door...thoughts? Am I doing something wrong? Is there a instruction set you could email me to double check?
Hello Joshmdha,Thank you for your interest in Kwikset model # 751KNL-3. In order to better assist you with this situation we ask that you contact Kwikset technical support at 1-800-327-5625 so that we can further assist you in this matter.Thank you,Kwikset Support Team
Date published: 2016-01-12
What does "storeroom function" mean? Is this described anywhere on the website?
Hello Ed Lechner,The storeroom lock functions with the outside unlocked only while key is turned and interior is always unlocked. The lever shown in the photo is incorrect and has been submitted for correction.Thank you,Kwikset Support
Date published: 2016-01-10