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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
What is the model number to the "dummy" handle to match 800AUHXAUL 11P SMT? Thanks for your help.
Hello Kyle lee,Thank you for your interest in Kwikset model # 800AUHXAUL 11P SMT. The dummy version of this unit is sold separately with the model # 802AUH LIP 11P for the exterior side of the door and model # 968AUL LH 11P or 968AUL RH 11P for the right or left handed interior side of the door.Thank you,Kwikset Support Team
Date published: 2016-01-25
Your response to my last question was: The interior dummy model number is series #968 and the desired knob or lever and finish; my question is: Where do I find that?
Hello jgniebling,We apologize for not completely answering your previous question. The dummy model, series #968 and the desired knob or lever and finish may need to be special ordered through your local Home Depot or Lowes retailer or any other retailer that has the ability to special order the products. If you need assistance getting the complete model number to order the set, please contact Kwikset Technical support at #1-800-327-5625(LOCK) for alternate dummy handle options.Thank you,Kwikset Support
Date published: 2015-12-19
I need the interior dummy that is compatible with this, please help.
Hello jgniebling,The interior dummy model number is series #968 and the desired knob or lever and finish.Thank you,Kwikset Support
Date published: 2015-12-19
I'm unable to find the interior dummy Kwikset model 968 you mention in the FAQ's, can you help? Thanks.
Hello jgniebling,This will not be in the FAQ's this is the model needed to be compatible with the exterior side of the dummy handle set. It is the same knob or lever shown on the website, but will be compatible to the dummy handle.Thank you,Kwikset Support
Date published: 2015-12-09
Do you just attach this dummy set to the outside of the nonoperatable door without drilling the holes or do you need to have the door drilled and then also get the interior dummy handle and trim?
Hello Warran50,The door will need a borehole to attach an interior dummy for installation.Thank you,Kwikset Support
Date published: 2015-09-04
I am looking into purchasing and installing a dummy handleset. (802 AUH LIP 11P SMT).The item description indicates "Exterior Only". I need to confirm that the interior dummy components are also provided as the installation page indicates. Can You confirm
Hello Tim Jones,This set includes the exterior handle set.The interior dummy set needed to order is Kwikset model # 968 and the desired knob or lever.Thank you,Kwikset Support
Date published: 2015-06-03