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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Hawthorne Double Cylinder Handleset, Exterior Only in Iron Black is rated out of 5 by 1.
Rated 4 out of 5
from failure After being in brand new home for less than 4 years, opening mechanism completely failed. I can't open the door from the inside or outside. Thankfully, kwikset is sending me a new one...eventually.
Date published: 2015-07-22
When I press down on my lever to open the door, the bolt does not throw in enough to open the door. It keeps hanging up by about a 1/16"-1/8". Is there an internal adjustment that can be made? It is not difficult for the family to open the door.
Hello RJ Garwood,We apologize for any inconvenience you have experienced with the Hawthorn Double Cylinder Handleset. Please contact Kwikset Consumer Service at 1-800-327-5625 for qualifying warranty support. We look forward to hearing from you.Thank you,Kwikset Support
Date published: 2015-12-14
On the double cylinder handleset, what is the interior knob/lever?
Hello Thall8801,For the double cylinder handleset the model number to purchase for the interior knob or lever is model #967 and the desired knob or lever and finish.Thank you,Kwikset Support
Date published: 2015-11-16
I have your Hawthorne ( Single ) cylinder handleset in Venetian Bronze. Can I order just a double cylinder lock that is the same style without the handle set?. This is a Smart Key lock set . It is not available in our local Lowe's in Hot Springs, Arkansas
Hello Peggy,If you are requesting a double cylinder deadbolt with the Hawthorne rose around it, you will need to purchase the double cylinder handle set. The deadbolt and handleset are not sold separately.Thank you,Kwikset Support
Date published: 2015-08-24
Where can I get the interior part in black?
Hello Keith,For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-08-07