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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
appears the set screw that holds the lever handle in place on the interior worked its way loose, and today was cleaning day...I don't think I have a chance of finding it. Can I get a replacement
Hello lhammond,Thank you for your interest in Kwikset model # 801AUH-LIP-11P-SMT. We apologize for the inconvenience you have encountered with your product. For assistance in a set screw for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-08-20
Hello. On your site, you have the Austin Single Cylinder Handleset with a turn lock on the interior door handle, which is what we are looking for. Home Depot has this unit, without turn lock. Where can I purchase the one you have on your site?
Hello KatieB,Thank you for your interest in Kwikset model # 800AUHXAUL-11P-SMT. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-07-25
Hi, does this same style set come with a round or oval inner knob? I can't use the lever. Thanks
Hello Brian57,Thank you for your interest in Kwikset model # 800AUHXAUL-11P-SMT. You may order the exterior as an lip "800AUH 11P LIP SMT" and interior as "966 the desired knob 11P".For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-06-27
HI..I just purchased the Austin 800 handle set single cylinder...with the deadbolt. My door is thicker than the standard (almost 2" thick), so the guy at Home Depot said I would need an extender set. I have no idea what parts I need. can you let me know
Hello bird,Thank you for your interest in Kwikset model # 800AUHXAUL-11P-SMT. A thick door kit maybe available for this model, please contact Kwikset Consumer Services and Tech support at 1-800-327-5625 for additional details.Thank you,Kwikset Support Team
Date published: 2016-06-23
Are there different versions of this for lowes and other suppliers Maybe same style but not same quality????
Hello homesecurity,Thank you for your interest in Kwikset model # 800AUHXAUL-11P-SMT. The quality of the lock is the same where ever the lock is sold.Thank you,Kwikset Support Team
Date published: 2016-06-20
I have a front door handle that I would like to replace but I cannot find it on your website. I can send you a picture if you provide me with an email address
Hello DennisR,Thank you for your interest in Kwikset products. For further assistance in identifying your product, please contact Kwikset consumer services at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-03
Where can I find the instructions for installing the Kwikset Austin Double Cylinder handleset?
Hello Harrie,Thank you for your interest in Kwikset model # 801AUH-LIP-11P-SMT. The following link will guide on the installation of the Kwikset Austin double Cylinder handleset.http://s7d5.scene7.com/is/content/BDHHI/5048800Thank you,Kwikset Support Team
Date published: 2016-05-20
Hi Does this lock support August Smart Lock?
Hello Arafin,Thank you for your interest in Kwikset model # 800AUH-LIP-11P-SMT. We apologize we are not familiar with other brands of locks. This is a manual deadbolt with handle for the exterior side of the door.Sincerely,Kwikset Support Team
Date published: 2016-05-16