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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Hawthorne Single Cylinder Handleset with Juno Knob in Rustic Pewter is rated out of 5 by 6.
Rated 2 out of 5
from Inside handle broke off Inside handle broke from from the outside, lower lever part of lock. It appears the 2 bolts holding the 2 pieces together and connects thru the locking mechanism failed. The door was unable to be opened from the outside.
Date published: 2016-01-06
Rated 5 out of 5
from Durable well made exterior door handle/deadbolt I've had this product on my front and back doors for almost three years now. My house had been broken into and shortly after I bought and installed this handle/deadbolt on my exterior front door. The perpetrator kicked in the door which obliterated the door frame however the door handle and deadbolt received no damage whatsoever! I was still able to use the handle/deadbolt when the new door was installed. I really like the smartkey feature too. I was able to rekey the back door deadbolt myself so that I only have to carry one key for both front and back doors. Installation was very easy as well as the smartkey function. Product still looks new even after almost 3 years of being exposed to the outdoor elements of hot sun and cold winters. Very happy with my purchase.
Date published: 2015-04-18
Rated 5 out of 5
from Kwikset - Hawthorne in Venetian Bronze I contracted my the construction of my own home about 7 years ago. I used Kwikset throughout the house because Kwikset is a name I could trust. we love the natural wear of the Venetian Bronze finish. I have only had one issue and that was that the thumb-latch broke. I called Kwikset and they resolved the issue immediately as a warranty item and I installed the repair item myself.
Date published: 2015-02-09
Rated 3 out of 5
from Like other reviewers on Amazon, mine developed a problem where you have to turn it really hard from the inside to open the door. Upon inspection, there is a piece that has worn down (hard to describe). Also, the finish on the exterior side started to look poor after a couple years. It gets beat by the sun all day.
Date published: 2015-06-01
Rated 4 out of 5
from Looks Great We've had this handle set for 2 years. We love the look, and we've only had to tighten the handle once. Unfortunately, we were unable to rekey the deadbolt to match our security screen, so we are unable to deadbolt our front door (but we can and do the security screen) when we leave the house.
Date published: 2015-02-27
Rated 2 out of 5
from Beautiful Bought this one year ago. interior pieces already broken and showing ware does not work anymore
Date published: 2015-07-16