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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Hawthorne Single Cylinder Handleset with Cameron Knob in Satin Nickel is rated out of 5 by 2.
Rated 1 out of 5
from Falls apart This was preinstalled in our spec built home. It received light use because our normal entry was through the garage. After 4 years, the lock operated with difficulty. The inside door handle fell off. I finally took it apart. What I found is the two small screws floating in diagram "1" of the installation instructions had both fallen out of the operating mechanism. The screws did not have any lock washers nor did they have any thread lock on them. Also, the outside finish is beginning to corrode. The door is in an area protected from the weather.
Date published: 2015-03-31
Rated 1 out of 5
from Falls apart I bought this Kwikset product over a year ago and it literally fell apart. Just normal usuage from my family going in and out of the house. Obviously not well made and I don't receommend it.
Date published: 2015-12-14
how do I remove the old deadbolt- it does not have screws outside. I am trying to install a new one.
Hello lindal,To remove the old deadbolt please use a 1/16” allen wrench to remove the set screw that holds on the turn piece located on the back of the deadbolt. The hole for the set screw is under the turn piece. Then unscrew the two screws that are under the decorative rose that is held on by the turn piece. If you require additional assistance, please contact Kwikset consumer service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-12-27
In your specs for the Hawthorne, you indicate 5.5" as the distance between the bores (spec B). My door has 4" between bores. Will the lock/deadbolt fit? If not, is there a Kwikset lock that will accommodate my door?
Hello BobHHI,This is the standard bore for the deadbolt and the handle, due to the plates on the exterior handle and deadbolt.It is suggested to purchase a lever or knob and separate deadbolt instead of a handle set.Thank you,Kwikset Support
Date published: 2015-11-23
I have this door handle and I need a part for this door handle. The part number is 5040086. This part number comes right off the part. Please let me know how I can order or where I can get this part. Thank you!
Hi Khon,Kwikset covers their locks under a Limited Lifetime Warranty. You may be qualified for warranty support, please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2015-11-19
Can I replace the Cameron Knob that comes with this handleset with a Balboa Hall/Closet Lever Model: 200BL 15 so it matches the rest of the levers in my home?
Hello ddj116,Yes, you will need to special order the interior lever as model #966BL 15 lh or rh for right or left handed doors. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxWe do not have the ability to sell product, this site is for information only.Thank you,Kwikset Support
Date published: 2015-11-17
Kwikset Model # 800HEXCN 15 SMT CP - Hi I installed this product two days ago. It works fine until this morning when My key would not open the deadbolt. It still operated the handle. The key would not turn the deadbolt.
Hello Jaydp,Below you will find some trouble shooting steps to reset your cylinder.1st: Insert the last key that you tried to program to the unit.2nd: Pull the key out a notch at a time and try to turn it at the same time to the quarter turn position to the right.3rd: If the key turns to the quarter turn position, insert your smart key tool and then remove your key.4th: Remove the key and Insert the key that came with the box and turn it back to vertical at 12 o'clock.5th: Then re-do the re-keying steps that came with the box.If further assistance is needed please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-11-02
Does this handle set include an upgraded smartkey cylinder or can I open it with a blank key and a screw driver and wrench like so many others? Why should I keep these newly installed locks on my house?
Hello brainsoft,Kwikset features SmartKey™ technology and BumpGuard™. The patented design of SmartKey provides enhanced protection against lock bumping! The BumpGuard component of a SmartKey lock incorporates a patented side locking bar which replaces the traditional pin and tumbler design, to provide protection against lock-bumping techniques. SmartKey also meets ANSI Grade 1 for pick resistance.Thank you,Kwikset Support
Date published: 2015-07-06
Does this Hawthorne come with a dead latch or a spring latch on the knob set?
Hello Rdk,All Kwikset locks that do not require a key include a plain latch. The dead latches are for locks that require a key to lock/unlock the unit.Thank you,Kwikset Support
Date published: 2015-06-12
The screw that holds the deadbolt turning mechanism (extremely small screw) for my Hawthorne Single Cylinder handset with knob has fallen out and cannot be found. How I can I get a hold of this replacement screw? Cannot find it online or at stores. Thanks
Hello Bill C,Please give us a call at 1-800-327-5625 and or email us by clicking on the link below and we'll be happy to send one at no charge.http://www.kwikset.com/Customer-Support/Product-FAQs/New-Case.aspxThank you,Kwikset Support Team
Date published: 2015-05-23