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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Hawthorne Single Cylinder Handleset with Cameron Knob in Satin Nickel is rated out of 5 by 1.
Rated 1 out of 5
from Falls apart This was preinstalled in our spec built home. It received light use because our normal entry was through the garage. After 4 years, the lock operated with difficulty. The inside door handle fell off. I finally took it apart. What I found is the two small screws floating in diagram "1" of the installation instructions had both fallen out of the operating mechanism. The screws did not have any lock washers nor did they have any thread lock on them. Also, the outside finish is beginning to corrode. The door is in an area protected from the weather.
Date published: 2015-03-31
Does this Hawthorne come with a dead latch or a spring latch on the knob set?
Hello Rdk,All Kwikset locks that do not require a key include a plain latch. The dead latches are for locks that require a key to lock/unlock the unit.Thank you,Kwikset Support
Date published: 2015-06-12
The screw that holds the deadbolt turning mechanism (extremely small screw) for my Hawthorne Single Cylinder handset with knob has fallen out and cannot be found. How I can I get a hold of this replacement screw? Cannot find it online or at stores. Thanks
Hello Bill C,Please give us a call at 1-800-327-5625 and or email us by clicking on the link below and we'll be happy to send one at no charge.http://www.kwikset.com/Customer-Support/Product-FAQs/New-Case.aspxThank you,Kwikset Support Team
Date published: 2015-05-23