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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Hawthorne Single Cylinder Handleset with Commonwealth Lever in Rustic Bronze is rated out of 5 by 2.
Rated 3 out of 5
from Some problems with this lockset Looks great but the tumbler failed once within 2 years. The thumb latch would not open the door after 2 yrs also. I had to take the set completely apart and re-lubricate it. It works okay now
Date published: 2015-02-27
Rated 1 out of 5
from Looks nice but doesn't hold up Every couple years the brass screws inside fall out and I have rebuild it. Pain in the rear.
Date published: 2015-06-25
Can I get the grip handle to lock as well as the deadbolt in this style?
Hello Hines Dave,Thank you for your interest in the Hawthorne Single Cylinder Handleset with Commonwealth Lever in Rustic Bronze model #800HEXCHL-501-SMT. This unit is not available with a locking grip handle. We do have the Montara handleset that features a deadbolt and a lock on the grip handle. The Montara can be seen in the following link:http://www.kwikset.com/products/details/handlesets/553mnhxj-11p-smt.aspxThank you,Kwikset Support
Date published: 2016-01-21
For this handset, can the interior handle be replaced with one opening in the opposite direction?
Hello Sandy River Bob,Thank you for your interest in Kwikset model # 800HEXCHL-501-SMT. This model includes the exterior handleset and deadbolt along with the interior deadbolt turn piece and 2 levers to accommodate both left and right handed door swings.Thank you,Kwikset Support
Date published: 2015-12-27
What is the distance from the mechanism to the bottom screw? (8.5"?)
Hello Drew702,The distance from the thumb press to the bottom screw is 8-13-32".The following link is a specification sheet on all Kwikset Signature series.http://s7d5.scene7.com/is/content/BDHHI/specificationsThank you,Kwikset Support
Date published: 2015-08-27
My 2 screws inside came out and the handle fell off. Is there some place I call look to see where these need to go back in? The door won't open or close without the inside handle on!
Hello,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-07-24
Have this hand set but with an interior knob the door is left hand swing. Can I purchase just the interior Handel from this set in Venetian bronze? If so what is the item number and where can I get it.
Hello Scottastewart44,Kwikset does offer a Hawthorn interior only kit, this will have to be a special order. The model # is: 966H 501. Please visit the link below for available retailers that would be able to place a special order for you:http://www.kwikset.com/where-to-buy.aspxThanks!Kwikset Support Team
Date published: 2015-06-19
Looking at the Hawthorne lever for double entry door. Do you make the levers as a rh and lh matched set. So from the inside the levers point in opposite directions without one of them having to be upside down?
Hello Moxnix,For Kwikset handle sets with levers there will be 2 levers in the box one for a right handed door and one for a left handed door. The outside handle can be reversed by pulling on the half-moon spindle and rotating it 180 degrees.Thank you,Kwikset Support
Date published: 2015-06-15