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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Hawthorne Single Cylinder Handleset, Exterior Only in Satin Nickel is rated out of 5 by 2.
Rated 5 out of 5
from Love my handleset I was searching for a handleset in a wrought iron finish for my new front door. I found several that I liked, but couldn't afford. When I came across the Kwikset Hawthorne my search ended. It hit the price point and design I had been hoping for. I am very happy with the iron black finish. The finish is a true black. It is now 2 years old and is showing no signs of wear. I also installed it myself. I was fairly nervous about drilling the final hole for the bottom of the handle but the template that came with the instructions layed it out perfectly. Definately recommend any of the kwikset line of products.
Date published: 2015-08-05
Rated 4 out of 5
from Solid product I've owned this product for over 10 years. I highly recommend this product since it comes with a lifetime warranty which I exercise once to replace a tarnished handle due to extreme weather conditons.
Date published: 2015-07-31
Hello, I am missing the cover plate for the dead bolt key side of the hand set.
Hello Dave Bray,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-11-11
We bought this at Lowe's, followed instructions, installed the door knob, tried the keys out, they worked , now the dead bolt lock key will not turn at all.
Hello judy,Below you will find some trouble shooting steps to reset your cylinder.1st: Insert the last key that you tried to program to the unit.2nd: Pull the key out a notch at a time and try to turn it at the same time to the quarter turn position to the right.3rd: If the key turns to the quarter turn position, insert your smart key tool and then remove your key.4th: Remove the key and Insert the key that came with the box and turn it back to vertical at 12 o'clock.5th: Then re-do the re-keying steps that came with the box.Thank you,Kwikset Support
Date published: 2015-10-19
will the pembroke privacy bed/bath lever attach to the handleset on the inside model 730pml514. i want to have the same style throughout the house. Does the dead bolt on the handleset have a manual turn lever on the inside to unlock the dead bolt?
Hello scott del,No, you will need to special order the interior lever for compatibility to the exterior handle set. Model #966PML LH 514 for a left hand door or #966PML RH 514 for a right hand door.Thank you,Kwikset Support
Date published: 2015-10-12
What options do I have for the interior? I am not sure whether I will go with black or satin nickel. Thanks.
Hello pfr,You can choose any desired knob or lever for the interior. You will use the model series #966 and the desired knob or lever with the desired finish.Thank you,Kwikset Support
Date published: 2015-10-03
What are the interior options that go with Kwikset - Hawthorne Single Cylinder Handleset, Exterior Only in Iron Black?
Hello Eileen,The interior compatibility for the Hawthrone handle set is model #966 and the desired lever or knob with desired finish. The Hawthrone is available in the Venetian bronze, satin nickel, antique nickel and iron black finish.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-08-17
I have searched for the suggested interior #966,however nothing comes up on your website. I need an interior set as well. Is nit possible to get a different finish for the interior?
Hello MDB,For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-08-17
I inadvertently purchased Hawthorne handleset (which is beautiful!) with the exterior only. What kind of knob do I need to get for the interior and how do I order it?
Hello AllieB,The compatible interior model series #966 and the desired knob with finish will need to be purchased.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-08-04
how do I get an interior for this set
Hello,Thank you for your interest in the Hawthorne handle set. The compatible interior model series number is #966 and the desired knob or lever and finish.Thank you,Kwikset Support
Date published: 2015-08-03