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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
What does 'Exterior Only' mean - is the inside handle/lock included? Also, your website states that this specific model/color is available at Home Depot, but when I click the 'Buy Online' link, I am sent to their site where Venetian Bronze is only option
Hello tjreneel0796,Thank you for your interest in Kwikset model # 800HE-LIP-514-SMT. Exterior only means that this includes the exterior handle set and latch. The interior is sold separately. Please visit your local home improvement special order counter for pricing and availability.Thank you,Kwikset Support Team
Date published: 2016-07-26
Is there a kit available to add Home Connect/Z-Wave to my existing handle set? If so, what is the model number so that I can order it?Thank you,Chris
Hello CPU,Thank you for your interest in Kwikset products. Kwikset does not manufacture a Home Connect kit to add to your existing locks. However, Kwikset does manufacture home connect locks found in the link below marked with Home Connect next to the lock.http://www.kwikset.com/products/categories/electronic-locks.aspxThank you,Kwikset Support Team
Date published: 2016-06-28
After about 5 years with the Hawthorne handset on my front door, there is an internal part that has broken. Is there a parts explosion available for this handset so the part can be ordered?
Hello croquetdon,Thank you for your interest in Kwikset model # 800HE-LIP-11P-SMT. We apologize for the inconvenience you have encountered. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-27
We like the Hawthorne 800 HELIP Venetian Bronze but is an interior pack available to continue the square/rectangular theme?
Hello Bill T,Thank you for your interest in Kwikset model # 800HE-LIP-514-SMT. Kwikset interior compatible with the exterior is model # 966 and one of the following lever squared plates in the link provided.http://www.kwikset.com/products/categories/door-levers.aspxFor the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-06-06
where is the other side -interior side of the handleset
Hello bowling joe,Thank you for your interest in Kwikset model # 800HE-LIP-514-SMT. This model is the exterior only "LIP" in the model number mean less interior parts.Thank you,Kwikset Support Team
Date published: 2016-05-23
Can I buy a lock mechanism for this model handleset? My push down no longer engages and I cannot enter my front door from the outside. I really dont' want to buy another handleset as mine is in great condition.
Hello William Marty,Thank you for your interest in Kwikset model # 800HE-LIP-11P-SMT. We apologize for the inconvenience you are encountering with your lock. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-04-12
What interior fittings are compatible with this exterior handle set? I want an egg shaped interior knob. I cannot find anything on your website under "Hawthorne" for interior knobs. Would I need to purchase separately an interior knob for the deadbolt?
Hello jkjohnson,Thank you for your interest in Kwikset model # 800HE-LIP-514-SMT. The interior Kwikset model # 966L with the desired finish other than the Iron black can be special ordered at your local home improvement special order counter.Thank you,Kwikset Support Team
Date published: 2016-01-18
what goes on the inside of the door?
Hello gabrielle,Thank you for your interest in Kwikset model # 800HE-LIP-514-SMT. The following models are the compatible interior knob or lever for this exterior handleset.The links provided will give you an idea of what the knob or lever shape is for the interior.Kwikset model # 966ADL 514http://www.kwikset.com/products/styles/ashfield-lever.aspxKwisket model # 966AVL LH 514 for left handed doors or 966AVL RH 514 for right handed doorshttp://www.kwikset.com/products/styles/avalon-lever.aspxKwikset model # 966CHL LH 514 for left handed doors or 966CHL RH 514 for right handed doorshttp://www.kwikset.com/products/styles/commonwealth-lever.aspxKwikset model # 966H 514http://www.kwikset.com/products/styles/hancock-knob.aspxKwisket model # 966L 514http://www.kwikset.com/products/styles/laurel-knob.aspxFor the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-12-12