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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Austin Single Cylinder Handleset with Austin Lever in Satin Nickel is rated out of 5 by 2.
Rated 5 out of 5
from RELIABLE LOCK I PURCHASED 10 OF THESE LOCKS, AND NEVER HAD ANY TROUBLE WITH THEM, WE RE-KEY EACH TIME SOME ONE LEAVES TO A NEW KEY, SO EASY AND FAST
Date published: 2015-08-21
Rated 5 out of 5
from Great Door handle Great front door handle and lock. Even the finish looks like it did when I purchased it more then 2 years ago.
Date published: 2015-04-17
Is this handleset available with the non-smartkey lock? I would prefer the classic Titan series if possible.
Hello coloradosprings,Thank you for your interest in the Austin Single Cylinder Handleset with the Austin Lever in Venetian Bronze, model #800AUHXAUL 11P SMT. This unit is only available with the SmartKey cylinder. In addition, we no longer produce the Titan series. Handlesets that are available in the traditional pin and tumbler style cylinder include but are not limited to:Amherst - http://www.kwikset.com/products/styles/amherst-handleset.aspxWellington - http://www.kwikset.com/products/styles/wellington-handleset.aspxAshfield - http://www.kwikset.com/products/styles/ashfield-handleset.aspxAvalon - http://www.kwikset.com/products/styles/avalon-handleset.aspxHawthorne - http://www.kwikset.com/products/styles/hawthorne-handleset.aspxShelburne - http://www.kwikset.com/products/styles/shelburne-handleset.aspxThe pin and tumble format does need to be special ordered. Please contact your local Kwikset retailer’s special order counter for pricing and availability.Thank you,Kwikset Support
Date published: 2016-02-05
We need to drill a hole for the bottom of the handleset. Which mark do we use on the template? The instructions seem to indicate F, but there is an arrow pointing to the upper hole when you look at the backside of the bottom of the handset.
Hello wyo,Thank you for your interest in the Austin Single Cylinder Handleset with Austin Lever in Venetian Bronze model# 800AUHXAUL 11P SMT. Please follow the instructions in Step 3 of the Handleset Drilling Instructions noted in the link below:http://s7d5.scene7.com/is/content/BDHHI/handleset-drilling_instructionsPlease contact Kwikset Consumer Service at 1-800-327-5625 if you need further support.Thank you,Kwikset Support
Date published: 2016-01-22
We are interested in this set. We have double doors which only require one active side. While this is perfect for the active door, do you have an inactive set like this? We just don't want to pay for what we do not need.
Hello Rex B,Thank you for your interest in Kwikset model # 800AUHXAUL-11P-SMT. For the non active side of the door the interior and exterior will have to be purchased separately. Kwikset model # 802AUH 11P for the interior and Kwikset model # 868AUL 11P and the specified left or right handed door may be ordered. Please visit your local home improvement special order counter for pricing and availability.Thank you,Kwikset Support Team
Date published: 2016-01-15
I just purchased this as keyed entry. There is no set screw to attach the outside handle. Also, the inside lock will not turn at all and the key on the outside will not lock the handle. I have returned one thinking defective. The new one is the same.
Hello avalon,Thank you for your interest in Kwikset model # 800AUHXAUL-15-SMT. We apologize for the inconvenience you are experiencing with your install. Please contact Kwikset technical support at 1-800-327-5625 for assistance in your installation and trouble shooting the lock.Sincerely,Kwikset Support Team
Date published: 2016-01-15
doesn't the 180 deg flip of the outside lever make it tail-up on the end rather than tail-down like the inside lever? the set I'm replacing has the lever tail-down both inside and outside.
Hello Rascal9,Thank you for your interest in Kwikset model # 800AUHXAUL-11P-SMT. This model includes two levers for left or right handed doors. The inside mechanism of the handle set will allow to switch from left or right handed doors. If you are inquiring about a lever to lever lock this is a reversible lever. To reverse the levers, first mount the unit and then loosen the set screws on the levers, then swap the inside handle and outside handle and retighten the set screws.Thank you,Kwikset Support Team
Date published: 2016-01-10
Does this also come in a dummy interior and exterior for opposite double door
Hello Gs 2Kwikset dummy Model #802AUH 11P for the exterior and 968AUL 11P LH or RH for left or right handed door for the interior.Thank you,Kwikset Support
Date published: 2015-12-26
I'm replacing the handle set on an old door. There are already two holes drilled, but they are 7 inches apart rather than the standard 5.5 inches apart. Will this handle set fit this arrangement?
Hello Renovator,The handle set specifications mention that the holes should be a minimum of 5-1/2" apart. 7" should be fine for the installation of the handle sets.Thank you,Kwikset Support
Date published: 2015-10-29
Can I mix a Juno Knob on the inside with an Austin handleset on the outside?
Hello gberg,Yes, the model series for the inside is Kwikset model # 966J and the desired finish. If you can not find the Juno knob, the Hancock knob # 966H and the desired finish is the same knob.Thank you,Kwikset Support
Date published: 2015-10-28