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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Austin Single Cylinder Handleset with Austin Lever in Venetian Bronze is rated out of 5 by 1.
Rated 5 out of 5
from Great Door handle Great front door handle and lock. Even the finish looks like it did when I purchased it more then 2 years ago.
Date published: 2015-04-17
The handle for the inside looks like it's a right handle and I need a left handle. I don't simply want to turn this one upsidedown. I'd like the handle to have the curve go up and then down as it is shown on the right fit handle. Please advise. Thank you
Hello Amollen,For Kwikset handle sets with levers there will be 2 levers in the box one for a right handed door and one for a left handed door. The outside handle can be reversed by pulling on the half-moon spindle and rotating it 180 degrees.Thank you,Kwikset Support
Date published: 2015-06-29
I don't see how the interior handle can be mounted horizontally. is vertical the only orientation?
Hello Kennymac131,Kwikset will need further information regarding your installation. In order to better assist you please contact Kwikset Consumer service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-26
The little 'decorative cap' (part G in the diagram) does not stay on. I could simply glue it on but wonder if you have an idea for holding it place that's 'semi-permanent' so I could get it off in the future if I need to. Some kind of putty? Thanks!
Hello Anonymous,We do not recommend any putty or modifications for our units. Kwikset can send you another screw, washer and cover. Please call Kwikset consumer service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-20
Is the interior lever also available as a mirror image of the one handset comes with.
Hello Bob42,The handle set includes the handle with both left and right levers to accommodate a left handed or right handed door.Thank you,Kwikset Support
Date published: 2015-05-27
We bought this handleset for our new home, and our contractor installed and he had said that the latch sticks, took out the latch and never replaced it. Can you please help us get the correct part.
Hi Heidy,We'd be happy to help get the parts needed, please give us a call at 1-800-327-5625.Thank you,Kwikset
Date published: 2015-04-22