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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Austin Single Cylinder Handleset with Austin Lever in Venetian Bronze is rated out of 5 by 2.
Rated 5 out of 5
from Great Door handle Great front door handle and lock. Even the finish looks like it did when I purchased it more then 2 years ago.
Date published: 2015-04-17
Rated 5 out of 5
from RELIABLE LOCK I PURCHASED 10 OF THESE LOCKS, AND NEVER HAD ANY TROUBLE WITH THEM, WE RE-KEY EACH TIME SOME ONE LEAVES TO A NEW KEY, SO EASY AND FAST
Date published: 2015-08-21
Can I mix a Juno Knob on the inside with an Austin handleset on the outside?
Hello gberg,Yes, the model series for the inside is Kwikset model # 966J and the desired finish. If you can not find the Juno knob, the Hancock knob # 966H and the desired finish is the same knob.Thank you,Kwikset Support
Date published: 2015-08-26
is there a left and or right hand handle?
Hello cbknlong,For Kwikset handle sets with levers there will be 2 levers in the box one for a right handed door and one for a left handed door. The outside handle can be reversed by pulling on the half-moon spindle and rotating it 180 degrees.Thank you,Kwikset Support
Date published: 2015-08-07
We bought the Austin in Venetian Bronze upon installation we can't seem to locate the cap that hides the screw on the inside of the door that holds the handle on. How can I get a replacement piece? I can't seem to locate anything on the site.
Hello Jessica23,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-08-07
I would like to replace an existing Schlage lockset, but I would like to re-key the new Kwikset lock to use the Schlage key...will that work
Hello,Kwikset's SmartKey re-key technology provides you the flexibility to re-key your own locks quickly and easily without removing them from your door. If your house keys are Kwikset compatible (KW1 or KW10) keys then you can use the SmartKey technology to rekey them. SmartKey products can be re-keyed at the consumer level by following the re-keying instructions, but is not compatible with other brands.Thank you,Kwikset Support
Date published: 2015-08-03
My husband and I bought this lock 2 years ago and we love it. My contractor said my deadbolt portion of my lock broke and he tried to fix it. Needless to say he broke it, is there anyway to get just the top deadbolt portion of the lock. Thank you!
Hello,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-08-01
I recently bought this handle set to put on my front door. Not paying attention, my front door is two inches thick. Is there an extension kit to purchase or perhaps another handle set that looks similar that you might offer to accommodate a two inch door?
Hello Hayden,Kwikset deadbolts can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the deadbolt to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Kwikset Consumer Services at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-07-09
I got save question as Kennymac. My handle is vertical. How to make it horizontal.
Hello Shawn7,There is a set screw on the inside of the lever shaft. Using your 3/32" hex wrench lift the lever up into the horizontal position and tighten the set screw through the lever and the shaft.Thank you,Kwikset Support
Date published: 2015-07-08
The handle for the inside looks like it's a right handle and I need a left handle. I don't simply want to turn this one upsidedown. I'd like the handle to have the curve go up and then down as it is shown on the right fit handle. Please advise. Thank you
Hello Amollen,For Kwikset handle sets with levers there will be 2 levers in the box one for a right handed door and one for a left handed door. The outside handle can be reversed by pulling on the half-moon spindle and rotating it 180 degrees.Thank you,Kwikset Support
Date published: 2015-06-29