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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I have a front door handle that I would like to replace but I cannot find it on your website. I can send you a picture if you provide me with an email address
Hello DennisR,Thank you for your interest in Kwikset products. For further assistance in identifying your product, please contact Kwikset consumer services at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-03
Hi Does this lock support August Smart Lock?
Hello Arafin,Thank you for your interest in Kwikset model # 800AUH-LIP-11P-SMT. We apologize we are not familiar with other brands of locks. This is a manual deadbolt with handle for the exterior side of the door.Sincerely,Kwikset Support Team
Date published: 2016-05-16
I need the handle for 800AUH LIP 11P SMT. Where can I buy it? I already have a Samrtcode 916 and need a handle for it.
Hello pandian,Thank you for your interest in Kwikset model # 800AUH-LIP-11P-SMT and Kwikset model # 916. The interior pack that is compatible with the exterior pack is model # 966 and the desired knob/lever in the Venetian Bronze (11P) finish.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-04-11
What is the vertical distance between the drill holes on the handset. I have a handset that fell apart and the design is in the Austin look. the distance on my handset is approximately 11".
Hello Pandie11x,Thank you for your interest in Kwikset model # 800AUH-LIP-SMT. The center to center dimension for this unit is 9-11/16" in length.We apologize for the inconvenience you have encountered with your handle set. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-03-22
AUSTIN 800 handset single cylinder 48799/02 cp: The the anchor screw for the bottom of the outside door handle, that u have to drill the pilot hole for; the one u provided u is too short.. Can u send the specs on thatscrew so I can purchase a longer one?
Hello screw,Thank you for your interest in Kwikset model # 800AUH-LIP-11P-SMT. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-03-08
Hello Does Kwickset have an Austin exterior door with a deadbolt lock and a lock on the handle? Thank you
Hello MikeinLA,Kwikset does not feature an Austin exterior door with a deadbolt lock and a lock on the handle. However, Kwikset does feature an Montera exterior door with a deablot lock and a lock on the handle.Thank you,Kwikset Support
Date published: 2015-12-08
I bought an Austin SmartKey Venetian Bronze Single-Lock Keyed Entry Door Handleset Model #: 800AUHXAUL 11P SMT C. Had it installed in one door. Changed the door. Lost the installation insert that comes with the set. Could you send me a copy?
Hello Nora,The following link is your requested installation instructions.http://s7d5.scene7.com/is/content/BDHHI/5048800Thank you,Kwikset Support
Date published: 2015-10-27
What is the distance from the handle hole center and the bottom screw?
Hello Les,The Austin center to center dimension is 9-11/16".Thank you,Kwikset Support
Date published: 2016-06-08