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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
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Hello Does Kwickset have an Austin exterior door with a deadbolt lock and a lock on the handle? Thank you
Hello MikeinLA,Kwikset does not feature an Austin exterior door with a deadbolt lock and a lock on the handle. However, Kwikset does feature an Montera exterior door with a deablot lock and a lock on the handle.Thank you,Kwikset Support
Date published: 2015-12-08
I bought an Austin SmartKey Venetian Bronze Single-Lock Keyed Entry Door Handleset Model #: 800AUHXAUL 11P SMT C. Had it installed in one door. Changed the door. Lost the installation insert that comes with the set. Could you send me a copy?
Hello Nora,The following link is your requested installation instructions.http://s7d5.scene7.com/is/content/BDHHI/5048800Thank you,Kwikset Support
Date published: 2015-10-27
What is the distance from the handle hole center and the bottom screw?
Hello Les,The Austin center to center dimension is 9-11/16".Thank you,Kwikset Support
Date published: 2015-06-03