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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I purchased the lock set a year ago while my house was being built and now when I opened the package there is no key inside so I have no way to key it. I can't take it back now because the store says the 90 days is past for returns. What can I do?
Hello rogerb12064,Thank you for your interest in Kwikset model # 800ATXL-15-SMT. We apologize for the inconvenience you have encountered. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-06-02
The distance of the two holes on my entrance door is 3.75 inch. Does this set fit? Thanks.
Hello Eric4190,Thank you for your interest in Kwikset model # 800ATXL-15-SMT. The two bore holes in the door for all of the Kwikset handle sets require 5-1/2" in between. It is suggested for your application to use a separate deadbolt with a knob or lever.We apologize for the inconvenience.Thank you,Kwikset Support Team
Date published: 2016-02-09
Will it fit a 21/4 inch thick door? What other options do you offer for this thickness of door?
Hello Dieter,Yes this handle set will fit a 2-1/4" thickness in the door. Please contact Kwikset consumer support at 1-800-327-5625 to order a thick door kit for your lock.Thank you,Kwikset Support
Date published: 2015-11-20
I have this on my front door but want to replace it with a electronic one. Is there a electronic version of this?
Hello Chi,Kwikset manufactures electronic deadbolts and levers, no handle sets.Thank you,Kwikset Support
Date published: 2015-09-28
Doess the Amherst satin nickel dummy set come with a flat cover plate for the inside surface of the door related to the dummy deadbolt? If not where do I get one. I do not see one on your website.
Hello Chas911,The Amberst Satin Nickel Dummy handle set is model # 802AT 15 for the exterior and for the interior with the Laurel knob is model #966L 15. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-08-17