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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Will this work for an outside patio gate?
Hello ReneeSm,Thank you for your interest in Kwikset model # 689DA-LIP-11P-SMT. Kwikset finishes are tested for durability in all weather conditions. Additionally, a new Kwikset product is backed by a limited lifetime warranty for the finish.Thank you,Kwikset Support Team
Date published: 2016-07-15
Do you a set for exterior double doors with a dummy matching handle?
Hello Sboni,Thank you for your interest in Kwikset model # 689DA-LIP-11P-SMT. Kwikset model # 699DA 11P is the dummy matching handle.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-05-11
Can I just buy the handle?
Hello Nel,Thank you for your interest in Kwikset model # 689DA-LIP-26D-SMT. The handle and deadbolt are not sold separately. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-05-04
What is the distance between the thumb press and bottom screw?
Hello kat,Thank you for your interest in Kwikset model # 689DA-LIP-11P-SMT. The distance between the thumb press and the bottom screw is 8-13/32".Thank you,Kwikset Support Team
Date published: 2016-03-19
We have lost all keys for our Dakota lockset. Can we replace the deadbolt cylinders only ? If yes, where to purchase ? Thanks, Kevin
Hello Mc Gavin,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and qualifying warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-12-04
i need a handleset with a 11.5'' span from knob to bottom plate/attachment
Hi greg h,We're sorry but the longest span we have is 11" on the Arlington handleset.Thank you,Kwikset Support Team
Date published: 2015-09-21
I have a Dakota Handset with a Single Cylinder Deadbolt. What do I need to change the dead bolt to a Double Cylinder? (keyed on both sides) Is Antique Brass
Hello,You will need to either puchase the Dakota handle set in the double cylinder model or you can purchase a regular Kwikset double cylinder deadbolt.Thank you,Kwikset Support
Date published: 2015-07-27
I purchased a Dakota exterior handle set and need a Dorian lever interior pack to install it... Can you tell me what the part number is please.
Hello,The interior model series for the double cylinder Dakota handle set in satin nickel is model #905DNL 15 lh or rh for left or right handed doors.Thank you,Kwikset Support
Date published: 2015-07-23