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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I have what looks like the Dakota set. Installed by a contractor. Went to remove it and it looks like I may have lost a part. In the handset (as opposed to the deadbolt) there was an extendor that went from the interior latch to the exterior latch.
Hi Regus,Please give our consumer services team a call at 1-800-327-5625, we'd be happy to help you find the parts you need to get your Dakota Handleset installed on your door.Thank you,Kwikset
Date published: 2015-04-22
When i press the screws side of the mechanism becomes hard and does not return
Hi Jorge,Please give our consumer services team a call at 1-800-327-5625. We'd be happy to help you trouble shoot your Handleset.Thank you,Kwikset
Date published: 2015-04-21
I broke a screw from the deadbolt mounting screw. Where can I get a new one?
Hi Ingrid,Please give our consumer service team a call at 1-800-327-5625, we'd be happy to provide you with a new deadbolt mounting screw.Thank you,Kwikset
Date published: 2015-04-20
Have Dakota lock set how do I remove interor handle, needs to be tightened