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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
We have a Kwikset lock installed by Vivint several years ago on our door into the garage. It has worked great in the past but currently you have to be very slow and deliberate in entering the code and opening the door. Too fast and it will not open door.
Hello Scottb75,Thank you for your interest in Kwikset model # 912LL-TRL-ZW-L03-SMT. We apologize for the inconvenience you have encountered. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset residential access Consumer Service at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-06-20
We recently had Vivant install the lock in our home. The installer did not istall the battery cover and I am needing to purchase one, how hard would that be? We have this exact model and color.
Hello aliciah,Thank you for your interest in Kwikset model # 912LL-TRL-ZBC4-L03-SMT. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-06-15
how well does this product work in weather, rain and snow?
Hello scott2,Thank you for your interest in the Kwikset SmartCode Zigbee Lido Lever in Lifetime Polished Brass, Model# 912LL TRL ZBC4 L03 SMT. The interior for a SmartCode is not designed for exterior use and should be under cover to be protected from the elements. The exterior can be installed on an outside door but should not be exposed to direct weather.Thank you,Kwikset Support Team
Date published: 2016-04-05
Do you offer Double-Cylinder versions of the Smart Code product?
Hello Brian Z,Thank you for your interest in Kwikset electronic products. Due to the electronic components that make up the unit on the interior, Kwikset does not feature any double cylinder electronic locks.Thank you,Kwikset Support Team
Date published: 2016-02-12
I have try to restore the 912 model, to factory default, following the manual instructions, but this instructions does' not reset the smartcode z-wave I'll appreciate your help
Hello Cristiancds,Thank you for your interest in Kwikset model # 912LL-TRL-ZW-L03-SMT. We apologize for the inconvenience you are experiencing with the lock. If you are trying to reset the controller to the lock. Please contact your control dealer for further assistance. If you are having issues with the lock itself please contact Kwikset home connect support at 1-866-863-6584.Sincerely,Kwikset Support Team
Date published: 2016-01-25
Does this work with the Nexia zwave system?
Hello Dmoore,Thank you for your interest in Kwikset model # 912LL-TRL-ZW-L03-SMT. This lock is compatible with a zwave control. Please contact your Nexia zwave dealer for lock compatibility to the controller.Thank you,Kwikset Support Team
Date published: 2016-01-25
I'd like to install this lever and the matching deadbolt smart Code Z wave lock. I currently have standard holes that have a Kwickset smart key locks. What is the clearance needed between the lever and the top of the Lido buttons? Can theres 2 locks be
Hello Dayna,Thank you for your interest in Kwikset model # 912LL-TRL-ZW-L03-SMT. The spacing needed between each lock should be 5-1/2" for proper installation.Thank you,Kwikset Support Team
Date published: 2016-01-12
Hi ...What z wave freq. it uses. And is there is 868.4 MHZ available?
Hello Mohammed,Thank you for your interest in Kwikset model # 912LL-TRL-ZW-L03-SMT. We do not have the specific zwave frequency used in the lock it would be best to contact the home automation system you’re looking to purchase and see if they can accommodate the requests you have.Thank you,Kwikset Support Team
Date published: 2016-01-11