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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Do you have a handle that matches this deadbolt? I seem to only find handle sets and I wanted to know if you sell JUST the handle? Thanks!
Hello perezm21,Thank you for your interest in Kwikset model # 910CNT-ZW-15-SMT. All handle sets include a deadbolt and a handle. It is suggested to purchase the handle set and keep the deadbolt as a spare part in case it is needed in the future.Thank you,Kwikset Support Team
Date published: 2016-07-20
We would like to install this lock on a door that is 2-1/4" thick. Can you please confirm that this is possible and tell us what additional hardware would be required? This will be a custom door, and no holes have been drilled yet. Thank you.
Hello Joe S,Thank you for your interest in Kwikset model # 910CNT-ZW-11P-SMT. Kwikset deadbolts can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the deadbolt to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Kwikset Residential Access Consumer Services at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-06-22
Is there a blank (dummy) option available for double-door installations?Ideally, it would look just like the normal exterior unit, but without the keyway and buttons.
Hello GRW,Thank you for your interest in Kwikset model # 910CNT-ZW-26-SMT. Kwikset does not manufacture a non active electronic lock for the dummy door. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-06-15
Is the material that is finished in satin nickel made of metal or plastic?
Hello Beholle,Thank you for your interest in Kwikset model # 910CNT-ZB-15-SMT. The interior door of the lock with the finish is made of plastic and the exterior door of the lock with the finish is made of zinc.Thank you,Kwikset Support Team
Date published: 2016-06-03
how do i get notified when door opens and closes? which app to use?
Hello lf111,Thank you for your interest in Kwikset model # 910CNT-ZW-26-SMT. Notifications and app information will need to be reached out to your control dealer. Kwikset can assist in the mechanics of the lock.Thank you,Kwikset Support Team
Date published: 2016-05-23
Our batteries last for a maximum of a day. We must use the autolock feature for security, but expected to not have to replace the batteries daily and get locked out frequently. Are there any alternatives that would minimize battery use?
Hello WeakBatteries,Thank you for your interest in Kwikset model # 910CNT-ZB-26-SMT. If your unit is not connect to a home connect device it will run the batteries down because the unit is searching for a device. If it is connected to a home connect device, Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Residential access Consumer Service at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-05-18
How many user codes available in 910 Z-wave deadbolt as 914 z-wave deadbolt says 30 users with a separate master code; is it the same for the 910 z-wave deadbolt.
Hello Steve1234,Thank you for your interest in Kwikset model # 910CNT-ZW-11P-SMT. This unit holds up to 30 user codes.Thank you,Kwikset Support Team
Date published: 2016-05-12
I am looking at the Kwikset 99100-020 deadbolt. There is a Notice/Warning that "This is not the Control 4 version. What version of this model supports Control4? What is the model number for the Control 4 version?
Hello Rnsxt,Thank you for your interest in Kwikset products.You would need to purchase either a Zigbee home automation system and the Smart Code with Zigbee from either Control 4 (control4.com) or HAI. Or you would need to purchase a Z-Wave home automation system (GE Security, Honeywell, 2Gig, DMP, ELK, Home Seer, HAI or Vera) and the Smart Code with Z-Wave from a home automation or home security dealer.Smartcode z-wave and zigbee door locks are not connected via internet and are not Wi-Fi enabled devices. Smartcode locks are equipped with z-wave or zigbee technology. In order for a z-wave or zigbee device to work, they need to be paired to a z-wave or zigbee controller. The controller is the main gateway to control all your z-wave or zigbee devices that are enrolled to the wireless mesh. Some controllers work off your existing router via an Ethernet cable while others work through GSM radio (like cellular phones). You need to research different controllers in the market and find which one best suits your needs.Thank you,Kwikset Support Team
Date published: 2016-05-03