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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Contemporary SmartCode Zigbee Deadbolt in Satin Chrome is rated out of 5 by 13.
Rated 1 out of 5
from Terrible range, impossible to program Overall a huge disappointment in this product's zigbee connectivity. The instructions are old, outdated, and straight up incorrect. If you do some searching ONLINE, you will find out that in order to connect it to your zigbee devices you have to push one button 7 times, another 4...really?? Then it works the first time, and after that its hit or miss. I have 3 repeaters in a 3000 sq ft house just to get a signal that works occasionally, and when it does it might take 3-5 minutes to respond. Unless Kwikset has done a 180 on this product since I bought it two years ago, I definitely do not recommend it.
Date published: 2015-02-27
Rated 2 out of 5
from I had really high hopes Bought last spring. Installed very easily. Was able to re-key it in just moments. Didn't hook up the Z-Wave since that would be a later project. All summer and fall it was wonderful not having to worry about using a key. It was installed in a vacation house 3 hours away from my full-time home.In early January my wife drove out to the house and discovered she couldn't get in. The code didn't do anything and using the key, the cylinder just spun around, the deadbolt wouldn't engage. Cold and wet, she had to spend the night at a friend's house and call a locksmith the next day. He got it working but said it doesn't work reliably and would likely happen again if put back into service.A lock isn't worth anything if it isn't reliable 100% of the time.
Date published: 2016-02-10
Rated 5 out of 5
by jose sneeze
from Works as advertised We purchased one and installed it on our front door -- we wanted to be able to leave to walk the dogs without having to take our keys. Worked perfectly, purchased two more for the garage and backdoor and installation was smooth. We've had them for a couple of weeks now and all doors are working perfectly. We did notice that one of our doors was not drilled out deep enough for the lock to fully deploy. Once we drilled it out deeper the lock worked fine.
Date published: 2015-09-01
Rated 4 out of 5
from Good product, could be better I've been using this lock for a few years now. After about 6 months, the lock began to malfunction, loud clicking, like the gear box failed. Kwikset quickly replaced the lock. Good support!The replacement lock I received has been in use every since. About 4 months a go, I noticed the motor was struggling to unlock the bolt. With that, I patently disassembled the lock (not recommended for the average person, as there are small directional magnets that can be easily lost or incorrectly installed) gear box, found that kwikset used a lithium based grease for the gears which had dried up, causing the motor to struggle, stress, and even cause the bolt to jam up at times - also causing the batteries to drain quickly. After lubricating with another lithium type grease, the lock now works better than the day I received it.I wish the lock had an external power option accessory (for advanced installations) that used the battery pack for backup and extended the antenna to an external antenna. The purpose of this would allow advanced installers to route a single cable within the door that would power the lock, relocate/extend the antenna, and more. Batteries would never have to be changed at the lock, the zwave controller could be located further, as the lock would transmit further since it was hardwired, and antenna could be relocated. I've done some research and think I can do this myself with a little bit of patients.Overall, good product, with a little nurturing. Like I said, could be better.
Date published: 2015-02-27
Rated 1 out of 5
from Total Disappointment I bought one for my new house. The installation started off easy but during unlocking the deadbolt would not retract all the way and would leave you locked out of the house. I exchanged it for a new one and the same thing is happening. The auto lock feature continues to unlock the door. After it is unlocked, lock the door and the auto lock unlocks it. Returning it and wish that I could give a lower rating.
Date published: 2014-10-29
Rated 3 out of 5
by Sherweb 517
from clean look but... I love my new door lock. But for programing stuff through Control4, it could be a bit more complet. Acces control with time and day restrictions would of been nice directly in Composer. Dont getbme wrong, I would buy it again if I hadnt bought it, but more possibilities for email notifications and other cool features would be awesome.
Date published: 2015-02-10
Rated 4 out of 5
from 3 years and counting.. As a both a building contractor and an alarm contractor I am well versed in lock installation and security. I had some troble getting this to enroll and function but this was solved with theaddition of a lamp module that is also a repaeter.Teh batteries didnt last all that long but when I installed the lithium AA batteries
Date published: 2016-05-13
Rated 5 out of 5
from It just works I don't get the negative reviews, perhaps they had a faulty unit? We have two of these in our house and they work great with the z-wave home automation network. Battery life is decent but you do have to turn down the polling frequency for that.
Date published: 2015-04-17
We would like to install this lock on a door that is 2-1/4" thick. Can you please confirm that this is possible and tell us what additional hardware would be required? This will be a custom door, and no holes have been drilled yet. Thank you.
Hello Joe S,Thank you for your interest in Kwikset model # 910CNT-ZW-11P-SMT. Kwikset deadbolts can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the deadbolt to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Kwikset Residential Access Consumer Services at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-06-22
Is there a blank (dummy) option available for double-door installations?Ideally, it would look just like the normal exterior unit, but without the keyway and buttons.
Hello GRW,Thank you for your interest in Kwikset model # 910CNT-ZW-26-SMT. Kwikset does not manufacture a non active electronic lock for the dummy door. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-06-15
Is the material that is finished in satin nickel made of metal or plastic?
Hello Beholle,Thank you for your interest in Kwikset model # 910CNT-ZB-15-SMT. The interior door of the lock with the finish is made of plastic and the exterior door of the lock with the finish is made of zinc.Thank you,Kwikset Support Team
Date published: 2016-06-03
how do i get notified when door opens and closes? which app to use?
Hello lf111,Thank you for your interest in Kwikset model # 910CNT-ZW-26-SMT. Notifications and app information will need to be reached out to your control dealer. Kwikset can assist in the mechanics of the lock.Thank you,Kwikset Support Team
Date published: 2016-05-23
Our batteries last for a maximum of a day. We must use the autolock feature for security, but expected to not have to replace the batteries daily and get locked out frequently. Are there any alternatives that would minimize battery use?
Hello WeakBatteries,Thank you for your interest in Kwikset model # 910CNT-ZB-26-SMT. If your unit is not connect to a home connect device it will run the batteries down because the unit is searching for a device. If it is connected to a home connect device, Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Residential access Consumer Service at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-05-18
How many user codes available in 910 Z-wave deadbolt as 914 z-wave deadbolt says 30 users with a separate master code; is it the same for the 910 z-wave deadbolt.
Hello Steve1234,Thank you for your interest in Kwikset model # 910CNT-ZW-11P-SMT. This unit holds up to 30 user codes.Thank you,Kwikset Support Team
Date published: 2016-05-12
I am looking at the Kwikset 99100-020 deadbolt. There is a Notice/Warning that "This is not the Control 4 version. What version of this model supports Control4? What is the model number for the Control 4 version?
Hello Rnsxt,Thank you for your interest in Kwikset products.You would need to purchase either a Zigbee home automation system and the Smart Code with Zigbee from either Control 4 (control4.com) or HAI. Or you would need to purchase a Z-Wave home automation system (GE Security, Honeywell, 2Gig, DMP, ELK, Home Seer, HAI or Vera) and the Smart Code with Z-Wave from a home automation or home security dealer.Smartcode z-wave and zigbee door locks are not connected via internet and are not Wi-Fi enabled devices. Smartcode locks are equipped with z-wave or zigbee technology. In order for a z-wave or zigbee device to work, they need to be paired to a z-wave or zigbee controller. The controller is the main gateway to control all your z-wave or zigbee devices that are enrolled to the wireless mesh. Some controllers work off your existing router via an Ethernet cable while others work through GSM radio (like cellular phones). You need to research different controllers in the market and find which one best suits your needs.Thank you,Kwikset Support Team
Date published: 2016-05-03
What is the part number for a thick door kit for the 910CNT ZW 26D SMT?
Hello JimJim,Thank you for your interest in Kwikset model # 910CNT-ZW-26D-SMT. The part number for a thick door kit is Kwikset part # 81691.Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-04-19