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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Contemporary SmartCode Zigbee Deadbolt in Satin Chrome is rated out of 5 by 5.
Rated 1 out of 5
from Terrible range, impossible to program Overall a huge disappointment in this product's zigbee connectivity. The instructions are old, outdated, and straight up incorrect. If you do some searching ONLINE, you will find out that in order to connect it to your zigbee devices you have to push one button 7 times, another 4...really?? Then it works the first time, and after that its hit or miss. I have 3 repeaters in a 3000 sq ft house just to get a signal that works occasionally, and when it does it might take 3-5 minutes to respond. Unless Kwikset has done a 180 on this product since I bought it two years ago, I definitely do not recommend it.
Date published: 2015-02-27
Rated 1 out of 5
from Total Disappointment I bought one for my new house. The installation started off easy but during unlocking the deadbolt would not retract all the way and would leave you locked out of the house. I exchanged it for a new one and the same thing is happening. The auto lock feature continues to unlock the door. After it is unlocked, lock the door and the auto lock unlocks it. Returning it and wish that I could give a lower rating.
Date published: 2014-10-29
Rated 3 out of 5
by Sherweb 517
from clean look but... I love my new door lock. But for programing stuff through Control4, it could be a bit more complet. Acces control with time and day restrictions would of been nice directly in Composer. Dont getbme wrong, I would buy it again if I hadnt bought it, but more possibilities for email notifications and other cool features would be awesome.
Date published: 2015-02-10
Rated 5 out of 5
from True convenience I saw an ad featuring this lock at a special price and bought it. Installation was super simple and I love the keyless entry system with real security.
Date published: 2015-03-12
Rated 4 out of 5
from Good product, could be better I've been using this lock for a few years now. After about 6 months, the lock began to malfunction, loud clicking, like the gear box failed. Kwikset quickly replaced the lock. Good support!The replacement lock I received has been in use every since. About 4 months a go, I noticed the motor was struggling to unlock the bolt. With that, I patently disassembled the lock (not recommended for the average person, as there are small directional magnets that can be easily lost or incorrectly installed) gear box, found that kwikset used a lithium based grease for the gears which had dried up, causing the motor to struggle, stress, and even cause the bolt to jam up at times - also causing the batteries to drain quickly. After lubricating with another lithium type grease, the lock now works better than the day I received it.I wish the lock had an external power option accessory (for advanced installations) that used the battery pack for backup and extended the antenna to an external antenna. The purpose of this would allow advanced installers to route a single cable within the door that would power the lock, relocate/extend the antenna, and more. Batteries would never have to be changed at the lock, the zwave controller could be located further, as the lock would transmit further since it was hardwired, and antenna could be relocated. I've done some research and think I can do this myself with a little bit of patients.Overall, good product, with a little nurturing. Like I said, could be better.
Date published: 2015-02-27