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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Wendy, when I touch the keypad, the backlight does not come on. It only comes on when the door unlocks. The batteries are also brand new. Can you give me detailed instructions on how to fix this?
Hello Mshellow,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset residential access Consumer Service at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-08-09
Can the keypad be programmed to light up automatically when a number is pushed, so that it's easier to find the numbers to push on the keypad in low light areas? If so, please provide detailed instructions on how to program. Thanks.
Hello Mshellow,Thank you for your interest in Kwikset model # 910CNT-ZW-11P-SMT. This lock features a backlit keypad. Once a key is pressed the light will illuminate. Thank you,Kwikset Support Team
Date published: 2016-08-04
Hi, can this lock be used on the gate of an outdoor perimeter fence? My concern is if both side of the lock can withstand weather. Thanks.
Hello Beto,Thank you for your interest in Kwikset model # 910CNT-ZW-11P-SMT. The interior for a SmartCode is not designed for exterior use and should be under cover and needs to be protected from the elements. The exterior can be installed on an outside door but not be exposed to direct weather.Thank you,Kwikset Support Team
Date published: 2016-08-03
Does this work with Control4 systems?
Hello Jamiet,Thank you for your interest in Kwikset model # 910CNT-ZB-26-SMT. You would need to purchase either a Zigbee home automation system and the Smart Code with Zigbee from either Control 4 (control4.com) or HAI. Thank you,Kwikset Support Team
Date published: 2016-08-01
Do you have a handle that matches this deadbolt? I seem to only find handle sets and I wanted to know if you sell JUST the handle? Thanks!
Hello perezm21,Thank you for your interest in Kwikset model # 910CNT-ZW-15-SMT. All handle sets include a deadbolt and a handle. It is suggested to purchase the handle set and keep the deadbolt as a spare part in case it is needed in the future.Thank you,Kwikset Support Team
Date published: 2016-07-20
We would like to install this lock on a door that is 2-1/4" thick. Can you please confirm that this is possible and tell us what additional hardware would be required? This will be a custom door, and no holes have been drilled yet. Thank you.
Hello Joe S,Thank you for your interest in Kwikset model # 910CNT-ZW-11P-SMT. Kwikset deadbolts can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the deadbolt to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Kwikset Residential Access Consumer Services at 1-866-863-6584.Thank you,Kwikset Support Team
Date published: 2016-06-22
Is there a blank (dummy) option available for double-door installations?Ideally, it would look just like the normal exterior unit, but without the keyway and buttons.
Hello GRW,Thank you for your interest in Kwikset model # 910CNT-ZW-26-SMT. Kwikset does not manufacture a non active electronic lock for the dummy door. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-06-15
Is the material that is finished in satin nickel made of metal or plastic?
Hello Beholle,Thank you for your interest in Kwikset model # 910CNT-ZB-15-SMT. The interior door of the lock with the finish is made of plastic and the exterior door of the lock with the finish is made of zinc.Thank you,Kwikset Support Team
Date published: 2016-06-03