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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Pembroke Hall/Closet Lever UL in Iron Black
Passage/Hall/Closet Lever UL
Pembroke Bed/Bath Lever UL in Iron Black
Privacy/Bed/Bath Lever UL
745PML 514 SMT
Pembroke Keyed Entry Lever UL in Iron Black
Keyed Entry Lever UL
Pembroke Keyed Entry Lever in Iron Black is rated out of 5 by 10.
Rated 2 out of 5
from Not good for outside exposure to sun I purchased and installed several of these entry lever locksets on all the exterior doors of my new home. They are about 9 years old and the ones that are exposed to the sun the most are losing their protective clearcoat finish as it is turning yellow and peeling off and they look awful. We are a family of TWO people, so that is limited use on any of our doors. Of the doors that we use the most, their handles are starting to 'sag' if that's possible, but the handles are sitting lower than they were when first installed and the hardware is not loose. I'm not happy with the quality of this hardware and its performance. I would not purchase this model again and might not purchase Kwikset brand again.
Date published: 2015-02-09
Rated 5 out of 5
from Great Feel Solid Years of good service, for a rental unit. Am happy with the product.
Date published: 2015-04-01
Rated 1 out of 5
from Poor Quality... Big Disappointment. I had to replace all exterior handlesets due to deterioration of the finish. Submitted a warranty claim, which Kwikset honored. When replacements arrived, there was an obvious difference in quality. The handles were narrower, the mechanism was obviously less substantial than the handles sets replaced. Smart key feature is ingenious, but lock cylinder is too loose feeling... Tolerances too great... Easily infiltrated.
Date published: 2016-05-27
Rated 1 out of 5
from Stop Working We bought 4 sets, of handle entry locks and deadbolts, for the 4 exterior door. At the time the reason was that they can programmed to us the same key by the owner without going to a locksmith. We have had trouble with all of the all of the handle lever locks, but so far no trouble with the deadbolts.
Date published: 2015-06-27
Rated 4 out of 5
from Tarnished when exposed to elements. Warranty +++. I outfitted our house with these locks in 2002. They've lasted all this time. We did have some tarnish issues with about four or five of them that were exposed to the elements and a mechanical issue with one. I took pictures and emailed them to the warranty department and they were replaced.
Date published: 2016-02-08
Rated 5 out of 5
from You can feel the craftsmanship and build quality Installed two months ago and was amazed with how easy they were to install (my 12 yr old installed a few and I had not previously seen him use a tool) and the weight, craftsmanship and build quality are amazing
Date published: 2016-07-03
Rated 4 out of 5
by Doc Dennis
from From Standard to Opulent The Pembroke Keyed Hardware is one of the Best I have ever installed!They took my Standard Door Hardware and made them Opulent and Up-Class!Also...They are very easy to open...Even with your hands full!!!!
Date published: 2016-03-22
Rated 1 out of 5
from Lock broke after 18 months I installed this lock in my house 18 months ago, and now the key spins 360 degrees. I wish I kept the receipt so I could return it.
Date published: 2014-10-13
Hello I am looking for the small set screw that holds the lever handle on. Ours came out and the handle came off in my hand and I can't find the screw. Can I order a replacement?
Hello LMC,Thank you for your interest in Kwikset model # 740PML-15-SMT. The set screw is considered a hidden screw. With the lever removed notice a hole on one side of the shaft and a silver button on the other side. That silver button is the set screw. Place the lever back onto the shaft, using a 3/32 hex wrench tighten the set screw through the side of the lever and shaft.Thank you,Kwikset Support Team
Date published: 2016-07-14
I cannot turn the interior lock button at all on my Pembroke lock set. It was becoming difficult and now will not turn at all, therefore I cannot lock the handset only the deadbolt. What can I do or what do I need?
Hello Fugi86,Thank you for your interest in Kwikset model # 740PML-11P-SMT. Using a 3/32 hex wrench on the exterior/outside lever tighten the set screw on the side of the lever in the hole. The set screw is hindering movement to the thumb turn on the interior.Thank you,Kwikset Support Team
Date published: 2016-07-11
I ordered and received the Pembroke series in a door lever with lock in iron black. The door lever with the lock is missing the set screw. Also I need to reverse the other door handle to the right opening. It is all one piece and there is no way to revers
Hello Lacy10,Thank you for your interest in Kwisket model # 740PML-514-SMT. The set screw is not missing, it is a hidden set screw. With the lever removed from the shaft, there is a hole on one side of the shaft and directly on the opposite side there is a silver button, that is the set screw. Place the lever back on the shaft, using a 3/32 hex wrench screw the set screw into the lever. To reverse the levers, install the unit as is on the door. Remove the outside lever, install it on the inside and install the inside lever to the outside.Thank you,Kwikset Support Team
Date published: 2016-06-20
Where might I find the replacement screw in Denver, #83254? Home Depot and Lowes do not even have that PN. Can you give me more information so I can get a replacement?
Hello Shazza2,Thank you for your interest in Kwikset model # 740PML-15-SMT. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-07
I really did lose my set screw when I took it to Home Depot and it was dropped. The ones they gave me don't work. Naturally, previous posts fixed the original problem on my exterior door but, now need the missing screw on the interior. What is the part #?
Hello Shazza,Thank you for your interest in Kwikset model # 740PML-15-SMT. We apologize for the inconvenience you have encountered. Kwikset part # 83254 is the interior set screw for the interior lever.Thank you,Kwikset Support Team
Date published: 2016-05-23
how do I change the direction of the key cylinder in my 740 PML SMT
Hello jbleecker11,Thank you for your interest in Kwikset model # 740PML-11P-SMT. To turn the cylinder around, remove the lever using a 3/32 allen wrench. Remove the silver clip around the shaft of the cylinder. Remove the cylinder and rotate the cylinder. Reverse the process to put the lever back on to the shaft.Thank you,Kwikset Support Team
Date published: 2016-05-13
What entry door set most closely matches the pembrooke series?
Hello jkrusch,Thank you for your interest in Kwikset model # 740PML-501-SMT. The link provided will allow you to make a decision on what is suitable for your needs of an entry door set.http://www.kwikset.com/products/categories/handlesets.aspxThank you,Kwikset Support Team
Date published: 2016-05-04
Can this handle set be used on an interior 1-3/8" thick door?
Hello TH5,Thank you for your interest in Kwikset model # 740PML-15-SMT. Yes, this handle set can be used on an interior 1-3/8" thick door,Thank you,Kwikset Support Team
Date published: 2016-05-02