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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Pembroke Hall/Closet Lever UL in Polished Brass
Passage/Hall/Closet Lever UL
Pembroke Bed/Bath Lever UL in Polished Brass
Privacy/Bed/Bath Lever UL
745PML 3 SMT
Pembroke Keyed Entry Lever UL in Polished Brass
Keyed Entry Lever UL
Pembroke Keyed Entry Lever in Polished Brass is rated out of 5 by 6.
Rated 2 out of 5
from Not good for outside exposure to sun I purchased and installed several of these entry lever locksets on all the exterior doors of my new home. They are about 9 years old and the ones that are exposed to the sun the most are losing their protective clearcoat finish as it is turning yellow and peeling off and they look awful. We are a family of TWO people, so that is limited use on any of our doors. Of the doors that we use the most, their handles are starting to 'sag' if that's possible, but the handles are sitting lower than they were when first installed and the hardware is not loose. I'm not happy with the quality of this hardware and its performance. I would not purchase this model again and might not purchase Kwikset brand again.
Date published: 2015-02-09
Rated 5 out of 5
from Great Feel Solid Years of good service, for a rental unit. Am happy with the product.
Date published: 2015-04-01
Rated 4 out of 5
from Tarnished when exposed to elements. Warranty +++. I outfitted our house with these locks in 2002. They've lasted all this time. We did have some tarnish issues with about four or five of them that were exposed to the elements and a mechanical issue with one. I took pictures and emailed them to the warranty department and they were replaced.
Date published: 2016-02-08
Rated 1 out of 5
from Stop Working We bought 4 sets, of handle entry locks and deadbolts, for the 4 exterior door. At the time the reason was that they can programmed to us the same key by the owner without going to a locksmith. We have had trouble with all of the all of the handle lever locks, but so far no trouble with the deadbolts.
Date published: 2015-06-27
Rated 1 out of 5
from Lock broke after 18 months I installed this lock in my house 18 months ago, and now the key spins 360 degrees. I wish I kept the receipt so I could return it.
Date published: 2014-10-13
Rated 5 out of 5
from Great Product! We've used tons of these in our houses and I have them in my personal home as well.
Date published: 2015-02-20