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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Pembroke Hall/Closet Lever UL in Satin Nickel
Passage/Hall/Closet Lever UL
Pembroke Bed/Bath Lever UL in Satin Nickel
Privacy/Bed/Bath Lever UL
745PML 15 SMT
Pembroke Keyed Entry Lever UL in Satin Nickel
Keyed Entry Lever UL
Pembroke Keyed Entry Lever in Satin Nickel is rated out of 5 by 9.
Rated 2 out of 5
from Not good for outside exposure to sun I purchased and installed several of these entry lever locksets on all the exterior doors of my new home. They are about 9 years old and the ones that are exposed to the sun the most are losing their protective clearcoat finish as it is turning yellow and peeling off and they look awful. We are a family of TWO people, so that is limited use on any of our doors. Of the doors that we use the most, their handles are starting to 'sag' if that's possible, but the handles are sitting lower than they were when first installed and the hardware is not loose. I'm not happy with the quality of this hardware and its performance. I would not purchase this model again and might not purchase Kwikset brand again.
Date published: 2015-02-09
Rated 4 out of 5
from Tarnished when exposed to elements. Warranty +++. I outfitted our house with these locks in 2002. They've lasted all this time. We did have some tarnish issues with about four or five of them that were exposed to the elements and a mechanical issue with one. I took pictures and emailed them to the warranty department and they were replaced.
Date published: 2016-02-08
Rated 5 out of 5
from Great Product! We've used tons of these in our houses and I have them in my personal home as well.
Date published: 2015-02-20
Rated 5 out of 5
from Great Feel Solid Years of good service, for a rental unit. Am happy with the product.
Date published: 2015-04-01
Rated 1 out of 5
from Stop Working We bought 4 sets, of handle entry locks and deadbolts, for the 4 exterior door. At the time the reason was that they can programmed to us the same key by the owner without going to a locksmith. We have had trouble with all of the all of the handle lever locks, but so far no trouble with the deadbolts.
Date published: 2015-06-27
Rated 1 out of 5
from Lock broke after 18 months I installed this lock in my house 18 months ago, and now the key spins 360 degrees. I wish I kept the receipt so I could return it.
Date published: 2014-10-13
Rated 5 out of 5
from Very very pleased! When you asked if I would mention this to a friend, I already did, and she will be visiting your website soon. You made shipping to Canada a breeze, and your customer service people were fantastic with the questions that we had. We got this product in the satin nickel finish and it looks great throughout our home! Thanks guys!
Date published: 2008-04-17
Rated 4 out of 5
from Kwikset Locks Great locks with very nice finish. Locks were easy to install even though directions are a bit lacking unless you are good with picture directions. Kwikset could have supplied longer screws to increase security level of installation. I purchased my own two inch long screws to mount latch.
Date published: 2008-06-08
How do you rekey exterior locking door. Home owner since build but builder did not give me any tool or instructions. No immediate need at this time
Hello Dav144,"Traditional Pin and Tumbler locks can be rekeyed to any KW1 type key, this is done by a professional. The Smart Key feature will also allow you to instantly resolve issues of product being keyed alike if you choose to have or not have the same matching key.Steps to re-keying Smart Key units (Note: You must have your Functioning Key and Learn Tool for this to work).1. Insert functioning key & turn 1/4 turn clockwise.2. Insert & remove the SmartKey learn tool. Remove functioning key.3. Insert new key & turn 1/2 turn counter-clockwise. Done. Your lock is now re-keyed!"Thank you,Kwikset Support
Date published: 2015-11-18
The outside handle fell off. It seems as though the set screw fell out. What size set screw is needed to reattach the handle?
Hello Sue 72,The lever has a hidden set screw. Looking at the shaft that the lever fits on, you will notice on one side there is a hole and directly opposite on the other side of the shaft there is a silver button, that silver button is the set screw.Place the lever back on to the shaft and using a 3/32 hex wrench tighten the set screw through the lever and through the shaft.Thank you,Kwikset Support
Date published: 2015-11-17
Where can I get a replacement set screw for a Pembroke exterior lockset? What size is it?
Hello cc46,The set screw on any keyed entry lever is a hidden set screw. By removing the lever off of the shaft you will notice on one side of the shaft there is a hole and directly on the other side of the shaft there is a silver button. That silver button is the set screw.Place the lever back on to the shaft, using a 3/32 hex wrench tighten the set screw through the lever and the shaft. This should hold your lever on to the shaft as well as free the interior turn piece to lock and unlock the door.Thank you,Kwikset Support
Date published: 2015-10-03
Hi I have this lock set and the set screw to fold the handle fell out and was lost what size screw is this so I can get a replacement?
Hello Mike3144,This lock set has a hidden set screw. With the handle off looking at the shaft, on one side of the shaft you will see an empty hole, the other side is a silver button. That silver button is the set screw. Put the handle back on, using the 3/32 hex wrench tighten the set screw through the side of the lever.Thank you,Kwikset Support
Date published: 2015-06-30
My exterior door handles look really bad.............peeling and discolored. How can I determine if they are Pembroke brand as I do not see marking on the handles. House built in 2004 by Kolter in PGA Village, Port St Lucie, FL.
Hello Ellen,To be able to give you an accurate answer to your question please contact our Consumer Service Team at 1-800-327-LOCK (5625).Thanks!Kwikset Support Team
Date published: 2015-05-29
Can I get an interior handle that has a longer shaft to clear an installed window and moulding in the door?
Hello Ace,Kwikset does not manufacture a longer shaft for the lever sets. It has been suggested to us a knob for windows that have moulding on the door.
Date published: 2015-05-27
Does a smartkey tool come with the Pembroke entry lockset?
Hi Dbru13,Yes, the Pemborke Lever (model 740PML-15-SMT) includes the SmartKey tool and instructions.
Date published: 2015-04-23