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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I had to switch the levers in order to have the levers pointing down, as in your pictures however, now, the exterior lever hole doesn't line up with the screw to secure the handle on the door mechanism, it's on the opposite side.
Hello Amkearns,Thank you for your interest in Kwikset model # 740AUL-11P. Remove the set screw from the shaft of the unit.Push the long end of the hex wrench all the way through the shaft from the two holes so that the bent part of the hex wrench is facing the hinges of the door.Put the set screw on the tip of the hex wrench sticking out the other end of the shaft and bring it in threading the screw back into the shaft.Remove the hex wrench, place the lever back on to the shaft and tighten the set screw.If further assistance is needed please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-07-22
I cannot get the key to turn the lock 90 degrees to key the lock. Now what?
Hello Kelli127,Thank you for your interest in Kwikset model # 740AUL-11P.Below you will find some trouble shooting steps to reset your cylinder.1st: Insert the last key that you tried to program to the unit.2nd: Pull the key out a notch at a time and try to turn it at the same time to the quarter turn position to the right.3rd: If the key turns to the quarter turn position, insert your smart key tool and then remove your key.4th: Remove the key and Insert the key that came with the box and turn it back to vertical at 12 o'clock.5th: Then re-do the re-keying steps that came with the box.Thank you,Kwikset Support Team
Date published: 2016-07-18
The set screw on the exterior side is missing. Do you sell a replacement set screw or can you provide the size for me?
Hello matthewellish,Thank you for your interest in Kwikset model # 740AUL-11P. The set screw is a hidden set screw. Please remove the handle from the shaft. On one side of the shaft there is a hole and on the other side there is a silver button. That silver button is the set screw. Place the lever back onto the shaft using a 3/32 hex wrench tighten the set screw through the hole and shaft.Thank you,Kwikset Support Team
Date published: 2016-07-11
I can't get the thumb lock to turn once installed on the door or when assembled off the door.
Hello Tiercyl,Thank you for your interest in Kwikset model # 740AUL-11P. Using the 3/32 hex wrench included with your unit, tighten the set screw on the exterior lever to free up the turn piece on the interior lever.Thank you,Kwikset Support Team
Date published: 2016-06-06
What deadbolt lock matches the Austin lever handle entry?
Hello Jack T,Thank you for your interest in Kwikset model # 940AUL 11P. Kwikset model # 980AUD-11P-SMT matches the Austin lever handle entry.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-05-16
Double doors. Inside looking out, left side dummy, right side keyed. What do I need?
Hello Billmac83,Thank you for your interest in Kwikset model # 740AUL-11P. If you have a borehole on the non functioning door, then a Kwikset Austin all and closet lever will be needed model # 720AUL 11P. If the non functioning door has no bore hole a half dummy model # 788AUL LH or RH 11P will be needed.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-05-03
I have two (2) sets of door handles that need new latches with BRONZE face plates. The kwikset door handles are the Austin Series (730 AUL 11P CP) in oil rubbed bronze. What part numbers do I need to order the latch and faceplates?
Hello Daryl Miller,Thank you for your interest in Kwikset Model # 740AUL-11P. The latch part # 81846 and service pack in oil rubbed bronze part # 81844-004 can be ordered. Please visit your local home improvement special order counter for pricing and availability.Thank you,Kwikset Support Team
Date published: 2016-02-02
I understand that this has the Smartkey technology, but does it also come with a functioning key. Most of our doors have only 1 key, but 2 doors need a deadbolt and keyed lever. We need to change locks on those doors and need a new key for the lever.
Hello LaurenMA,Thank you for your interest in Kwisket model # 740AUL-15. This lock includes 2 functioning keys for the lock.Thank you,Kwikset Support Team
Date published: 2016-02-01