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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
If do not have the emergency key tool how can I unlock the door?
Hello 1960Blondie,Thank you for your interest in Kwikset model # 730AUL-11P. For assistance in an emergency key for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-08-24
I want a left handed version of this. Operations are reversible but they do not match when turned for the left handed condition. The pair sets have left handed dummy hardware. Not all doors are right handed. Left handed doors need left handed hardware.
Hello WTH,Thank you for your interest in Kwikset model # 730AUL-11P. To reverse the levers, first mount the unit and then loosen the set screws on the levers, then swap the inside handle and outside handle and retighten the set screws.Thank you,Kwikset Support Team
Date published: 2016-06-06
Does the Austin come in a left and right inactive version?
Hello jmreal,The Austin inactive lever with model# 788AUL features a fully reversible lever that fits both right handed and left handed doors.Thank you,Kwikset Support
Date published: 2015-12-30
Is the lock mechanism on the AUSTIN Bed/Bath lever a push in or twist?
Hello Mark Grant,The Austin bed/bath lever interior locking mechanism is a twist to lock and unlock the door.Thank you,Kwikset Support
Date published: 2015-10-26
how do you open if you accidental shut while locked?
Hello dll13,Bed/Bath privacy levers will have a turn piece on the inside to be able to lock and unlock the door with. The outside will have a small hole for access to open the door in case of an emergency. Privacy units are not keyed; they would use a generic tool called an emergency key tool to open it from the outside if locked in error or in case of an emergency.Thank you,Kwikset Support
Date published: 2015-06-22