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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Pembroke Hall/Closet Lever UL in Lifetime Polished Brass
Passage/Hall/Closet Lever UL
745PML L03 SMT
Pembroke Keyed Entry Lever UL in Lifetime Polished Brass
Keyed Entry Lever UL
What is the size of the set screw in the handle? Old one fell out
Hello ajgus,The size of the screw is a 3/32 hex screw.Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-07-07
What is the longest shaft can you get on this handle?
Hello oldman 69,Kwikset is needing more information regarding your unit. Please call Kwikset consumer service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-24
I need a replacement set screw for a PEMBROKE Hall/Closet Lever. I Tried the Service Number given on an earlier question on this item (1-800-327-6525) and received message that this number is invalid. Please advise.
Hello Ray K,The number you have provided is incorrect. The correct number is 1-800-327-5625 not 6525.Thank you,Kwikset Support
Date published: 2015-06-17
is this a two lever item? and can it be installed on the left side of a stationary french door that already has a drilled door handle hole.
Hello edward,Yes, this unit includes two levers that are reversible for right and left handed doors.Thank you,Kwikset Support
Date published: 2015-06-04
Where can I get a set screw for this lever? They did not have any at local Lowes Hardware Store. Only place in town.
Hey Mary,Please give our consumer service team a call at 1-800-327-6525 and we'd be happy to help you source the parts you need.Thank you,Kwikset
Date published: 2015-06-16