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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
How many screws are required for this? Balboa half-inactive lever
Hello Dee Dee,The Balboa half-inactive lever has 2 connection screws to hold the unit to the door.Thank you,Kwikset Support Team
Date published: 2015-11-19
My builder is installing Balboa dummies in the bronze finish. The screws shine through the holes of the cover and look absolutely terrible. Are there supposed to be rubber grommets to plug the holes and eliminate the unsightliness?
Hello Mike Gradassi,The levers do not have any covering for the exposed screws. You may contact Kwikset consumer services and have darker screws shipped to you. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in darker screws for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-10-20
Do you have instructions on how a half dummy can be reversible? If I have two doors that both need a half dummy and one opens to the left and the other to the right and will the handles be mirror images or will one appear upside down?
Hello DanD,Half dummy levers are sold as either right or left handed doors. Half dummies are not reversible.Thank you,Kwikset Support
Date published: 2015-09-15
Do these dummies come in a right and left handle or if they do not, what would you suggest for hallway closet push/ pull handles in Antique brass finish?
Hello kea4golf,This half dummy is fully reversible and can be installed on a left or right handed door.Thank you,Kwikset Support
Date published: 0000-10-17
The photo indicates that the lever is silver and the base is polished brass. Is the entire assembly (lever and base) available in polished brass?
Hello Dennis H-we apologize for the inconvenience, the lever and the base are both in the polished brass finish. We will submit this for correction.
Date published: 2015-05-18
Hi, I don't see the full dummy for the Balboa series. If I wanted a full dummy, what do I need to buy? Do I just purchase the passage version and make it into a dummy? Thanks.
Hi Quan,That's correct. We do not offer a full dummy set for the Balboa Lever. If you have a borehole through the door, a passage model may be used, http://www.kwikset.com/products/details/door-levers/200ba-15.aspxThank you,Kwikset
Date published: 2015-05-15