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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Balboa Keyed Entry Lever in Venetian Bronze is rated out of 5 by 1.
Rated 5 out of 5
from A Great Lock I purchased 2 of these and installed on front and rear doors to my home. The installation was very easy and simple. As both my wife and I are in our 70's the doors are easier to open and close. I should have done this years ago. Sure beats having to turn a knob when your hands are full.
Date published: 2015-04-16
I want a lock that will not allow me to open from the inside when it is still locked.
Hello louise,Most Kwikset locks will not allow you to open the door from the inside if it is locked. Unless you have a free interior knob or lever.Thank you,Kwikset Support
Date published: 2015-11-02
What is the maximum thickness of the door for this lock?
Hello Mesa123,The door thickness can be 1-3/8" to 1-3/4" in thickness with an option of 2-1/4".Thank you,Kwikset Support
Date published: 2015-10-03
I have a Balboa entry lock set that I purchased about 18 months ago. Has the handle changed slightly around the stem?
Hello Wheat,The Balboa entry lock has not changed within the past 18 months. This lock cylinder and model have remained the same.Thank you,Kwikset Support
Date published: 2015-09-28
Is the Balboa ADA compliant?
Hello Leon,The hall and closet Balboa lever is ADA compliant. The other functions in the Balboa model are not ADA compliant.Thank you,Kwikset Support
Date published: 2015-09-24
I have a Balboa-satin nickel / Lever Lock Keyed Entry/ Not Smart. Is it possible to convert the exterior portion of the lock to a door knob, in-lieu of the Lever ? 690BL-15-CP-K6. Thank you.
Hello Conductor,You can not mix and match the knobs and levers, they are not compatible with each other. You must either use the knob to knob or lever to lever.Thank you,Kwikset Support
Date published: 2015-09-08
I have purchased 4 Balboa Entry Sets (Home Depot) as well as the Smart Key Re-Key Kit. I am unable to insert the Smart Key into the lock after turning 1/4 turn. I have attempting the method on all of the lever sets. Can you help?
Hello PappyC,Kwikset is in need of more information to better assist you with this matter. Please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-30
can I get a smart key and master key for the same lockset 405bo
Hello Roy,No. Smartkey locks to not have master keys. If you need a master key for the 405 you will need to visit your local locksmith for availability.Thank you,Kwikset Support
Date published: 2015-06-02
My Balboa Levered door lock is loose and can be moved axially by more than I/8". By loosening or tightening the set screws inside or outside, I cannot remove either handle.
Kwikset supports warranty and technical assistance related to lock function, for further assistance please contact Kwikset consumer service at 1-800-327-5625.
Date published: 2015-05-18