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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Our new doorknob does not turn on inside when locked, all of our other doorknobs (same model) turn on the inside when locked. How do I make this one function like the others?
Hello JeffC,We apologize for any inconvenience you’ve encountered with the Cove entry knob. The model you purchased 400CV-11P-SMT is a keyed entry lock which is keyed on the outside and does not have a free interior, unless you turn the thumbturn to the unlocked position, then door will open freely. The locks may look exactly the same but the function may differ. It sounds like what you may have on the other doors is a different type of function, like an office function that can be locked with a key from the outside and occupants can freely exit the room at any time without a key. Please contact Kwikset Consumer Service at 1-800-327-5625 for qualifying warranty support. We look forward to hearing from you.Thank you,Kwikset Support
Date published: 2015-12-14
My front door ie left hand inswing, how do I change the key hole positioning of this lock?
Hello Ming,Kwikset offers a cylinder removal tool to turn the cylinder around to accommodate a left or right handed door.Please contact Kwikset consumer support for this tool at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-11-02
How do I get the correct backset at, I need 2-3/4 inch. Not shown in specifications.
Hello Ebob,There is a pin located in the center of the latch where the two halves connect. Slide the pin over to your desired adjustment. If further assistance is needed please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-11-02
Are there different knobs for either the left side or right side of the door? I can't seem to figure out how to install without key hole being upside down.
Hello Dparkerinua,There are no specific knobs made for a left or right handed door. Kwikset keyed entry knobs us a cylinder removal tool to turn the keyed cylinder around to accommodate the handing of the door. Please contact Kwikset Consumer service for the tool at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-11-02
I want this but a key entry side and a smooth side on the other side so that guests can't accidentally lock themselves out of a room. Is this possible? Or can I disable the turn manual lock on the other side from the key side?
Hello KK7,From your requested description, the only type of lock would be a storage room or vestibule lock. This will have a keyed entry on one side and smooth on the other side. However, this lock will remain locked on the exterior and will require a key to unlock the door each entry.Thank you,Kwikset Support
Date published: 2015-09-24
is this knob suitable for outdoor use?
Hello john5558,Kwikset lockst are tested for durability in all weather conditions. Additionally, a new Kwikset product is backed by a limited lifetime warranty.Thank you,Kwikset Support
Date published: 2015-09-12
I have a kwikset smartkey lock. I lost the key. Is there a way for me to reset to a new key without the "current" key. I have access to the lock from the inside of the house. I can disassemble the lock from the inside of the house if needed.
Hello dano,To reset a Kwikset Smartkey lock, you must use the current working key in order to rekey the cylinder to a new one. Without having the current working key, the lock cannot be rekeyed. Some major Home Improvement stores carry a tool called a Reset Cradle that can fix that issue for you and rekey it back to your original or a new key. Please check with your local store to see if they offer this service before driving out to the store.Thank you,Virginia O.Kwikset Support Team
Date published: 2015-07-16
Is there a way that the curve of spindle be reversed so that I can have the key go in such that the cuts of the key are on top?
Hi Lou,We do offer a tool to flip the cylinder on the knob called a cylinder removal tool. Please contact Kwikset support for this tool at 1-800-327-5625.Thank you,Kwikset
Date published: 2015-04-21