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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I have a kwikset smartkey lock. I lost the key. Is there a way for me to reset to a new key without the "current" key. I have access to the lock from the inside of the house. I can disassemble the lock from the inside of the house if needed.
Hello dano,To reset a Kwikset Smartkey lock, you must use the current working key in order to rekey the cylinder to a new one. Without having the current working key, the lock cannot be rekeyed. Some major Home Improvement stores carry a tool called a Reset Cradle that can fix that issue for you and rekey it back to your original or a new key. Please check with your local store to see if they offer this service before driving out to the store.Thank you,Virginia O.Kwikset Support Team
Date published: 2015-07-16
Is there a way that the curve of spindle be reversed so that I can have the key go in such that the cuts of the key are on top?
Hi Lou,We do offer a tool to flip the cylinder on the knob called a cylinder removal tool. Please contact Kwikset support for this tool at 1-800-327-5625.Thank you,Kwikset
Date published: 2015-04-21