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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Tylo Patio/Porch Knob in Polished Chrome
Cannot get emergency unlocking tool to work. It appears you insert it and turn.
Hello Me2,The key needs to be turned in the vertical position and inserted into the hole, then turn the key a quarter turn towards the door hinges.Thank you,Kwikset Support
Date published: 2015-11-09
I bought 4 sets of these from Home Depot and the screws were located on the non-locking side of the knob (as shown in your picture). The instructions show the screws holes on the locking side. Please advise
Hello ravioli,The screws for the bed/bath knobs are located on the side with the little hole in the knob. This is manufactured this way for emergency access.Thank you,Kwikset Support
Date published: 2015-07-22
I just bought Tylo knobs to replace knobs in my bedrooms and bathroom. I have 4 closet doors that latch with magnets so only have knobs on the front side of the doors. Am I able to purchase just one side of the knob? Thank you
Hello MBHL,Kwikset model # 488T is the half dummy knob that includes one knob and screws, no bore hole is required through the door.Thank you,Kwikset Support
Date published: 2015-06-24
HI WHERE CAN I PURCHASE SPARE EMERGENCY UNLOCKING KEYS FOR THE PRIVACY KNOBS?
Hi Anthony,You can contact our support team at 1-800-327-5625 for the unlocking key you need.Thank you,Kwikset
Date published: 2015-04-24