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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Tustin Lever with Single Cylinder Deadbolt Combo Pack in Polished Brass is rated out of 5 by 19.
Rated 3 out of 5
from Lock is great, finish not so great The lock it's self is great, but after less than a year, the exterior side that faces south is tarnished, and pealing off
Date published: 2015-05-08
Rated 3 out of 5
from Basic lockset for a basic price Bought this lockset, because of style, for our front door. It protects our home as well as any other but has a lot of play and the aesthetic brass rings have loosened over time. The handle feels loose in my hand. I will be looking for another, when replacing the door this summer, and will most likely save this one for a rental house. Good for the price but has it's flaws.
Date published: 2015-02-23
Rated 5 out of 5
from Easy to rekey and install Kwikset SmartKey has been around long enough to be proven reliable. These are easy to rekey anytime you want without removing them from your door.Finish seems to be very durable.I purchased these to match a previous order.Locks are holding up well.
Date published: 2013-06-26
Rated 5 out of 5
from Easy to use We haven't had them long, so I do not know about longevity, but my husband didn't complain about installation, so it must not have been too hard. I have arthritis in my hands and these are SO much easier to operate! They look very nice too!
Date published: 2015-02-10
Rated 5 out of 5
from Quality Products We are extremely happy with our lock sets. They all came keyed to one key. They look great and function like a dream. Good heavy duty quality.
Date published: 2014-06-26
Rated 5 out of 5
from Very Classy! This lock set looks great in my cherry entry door.
Date published: 2014-03-11
Rated 1 out of 5
from Tumblers got out of place I purchased this lock set so I would have keys match. After six months two locks stopped working. The smart key did not work. Called lock smith he fix one other had to be replaced. Good set but the smart key is worthless.
Date published: 2015-07-18
Rated 5 out of 5
from These are locks for eternity - long lasting finish I have these locks on every door of my home and my investment properties. They maintain their finish and function and always look new.
Date published: 2015-04-17
I have the Kwikset Model # 991TNL on front door. The two cover plates on the front door have come loose, and I cannot figure out how to tighten them. It doesn't matter which way I turn them, they remain loose. How can I tighten them?
Hello John55,Thank you for your interest in Kwikset model # 991TNL-15-SMT. In order to further assist you in this matter we would need more information regarding your lock issue. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and qualifying warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-02-07
I just bought and installed the combo tustin lever combo and lost the keys domewhere in my house, could I get a replacement keys??
Hello Ileana,Thank you for your interest in Kwikset model # 991TNL-15-SMT. Smartkey lock keys are not replaceable. The cylinders are unable to be read to create another key. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and qualifying warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-02-01
I have lost one of the two screws that hold the two halves of the 991TNL to the door. Can I get a replacement screw set?
Hello Dave M.,Thank you for your interest in the Tustin Lever with Single Cylinder Deadbolt Combo Pack in Satin Nickel model# 991TNL 15 SMT. We are sorry to hear about the issue you are experiencing. To best assist you, please contact Kwikset Consumer Service at 1-800-327-5625. We look forward to hearing from you soon.Thank you,Kwikset Support
Date published: 2016-01-21
is there a lever on back of deadbolt to lock from inside
Hello leadmagnet,Thank you for interest in Kwisket model # 991TNL-15-SMT. The interior side of the deadbolt features a turn pieces for locking and unlocking the door.Thank you,Kwikset Support Team
Date published: 2016-01-20
what does "adjustable" latch mean. I need a backset latch length 5" long. Does it mean the length of the latch can be adjusted?
Hello Huichi,Thank you for your interest in Kwikset model # 991TNL-15-SMT. Adjustable latch means the latch will operate with a back set of 2-3/4" to 2-3/8". The 5" latch part number for the deadbolt is Kwikset model #82730 and for the lever Kwikset model #83014 can be ordered. Please visit your local home improvement special order counter for pricing and availability.Thank you,Kwikset Support Team
Date published: 2016-01-11
marie; Harry new year, I have a disabled customer that finds it hard to unlock the door, especially in an emergency. I'm looking for a lever self unlocking set.?
Hello TOOLTIMEN,Thank you for your interest in Kwikset model 991TNL-3-SMT. Kwikset does not manufacture a lever that features self unlocking.We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-01-04
Marie, I am referring to a question 5 days ago....is this only available in a knob ?
Hello TOOLTIMEN,Thank you for your interest in the Tustin Lever with Single Cylinder Deadbolt Combo Pack in Polished Brass, model# 991TNL 3 SMT. This product is a deadbolt and lever combo pack. We do have other combo packs that contain a knob rather than a lever. For example, the Juno Combo Pack, model# 991J 3 SMT comes with a 980 deadbolt and a Juno knob. You may also be interested in the Cameron Combo Pack, model# 991CN 3 SMT that comes with a 980 deadbolt and a Cameron knob. The following link will take you to the Where to Buy section of www.kwikset.com where you can find your nearest retailer:http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-12-29
Why can't I find model 741TNL 15 SMT ?
Hello tooltimen2,Kwikset doesn’t have a lever with the model #741TNL 15 SMT, the correct keyed entry model is # 740TNL 15 SMT. If you are looking for the keyed entry Tustin lever set that comes with a Single Cylinder Deadbolt in a combo pack, that model is # 991TNL 3 SMT. This lever can be ordered at your local home improvement retailer as well as several online retailers. The following link will take you to the Where to Buy section of www.kwikset.com where you can find your nearest retailer:http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-12-22