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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Can the Kwikset-Austin double lock be purchased separated. How much will the Austin double lock cost.
Hello Will78,Thank you for your interest in Kwikset model # 985AUD-15-SMT. This is a double cylinder deadbolt that is sold separately.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-02-22
I can,t find a supplier for this deadbolt. Is there another way to purchase?
Hello Randy,This site if for information purposes only. We do not have pricing or the ability to sell product.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2015-12-30
Do you always have to have the key in on the inside to operate the outside keyhole?
Hello Gkv,The key should not have to be in on the inside in order to operate the lock on the outside. Please reinstall the lock with the latch bolt sticking out in the locked position.Thank you,Kwikset Support
Date published: 2015-11-09
I am buying Montara 2-point locking system but want the inside deadlbolt to be keyed. The Austin double cylinder is keyed on both sides; is it available in polished brass. OR can you provide Montara with deadbolt keyed on inside?
Hello SteveK,Kwikset model #554MNH SMT with desired finish, the Montara handle with the double cylinder deadbolt.Thank you,Kwikset Support
Date published: 2015-06-09