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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
982 514 SMT
982 Single Cylinder Deadbolt UL in Iron Black
Single Cylinder Deadbolt UL
984 514 SMT
984 Double Cylinder Deadbolt UL in Iron Black
Double Cylinder Deadbolt UL
985 Double Cylinder Deadbolt in Iron Black is rated out of 5 by 6.
Rated 2 out of 5
from Installation Instructions are lacking I think that after all these years of making locks you'd have this down to a science that's real. 1). Enlarge the instructions. 2). Create a better way to align the latch with the strike plate, 3). Provide problem resolutions on the instructions.
Date published: 2015-05-09
Rated 5 out of 5
from Great Warranty I purchased this deadbolt and installed myself. It served me for about 8 years and then one day the cylinder fell out. I did remember the lifetime warranty on this product, so I contacted Kwikset. They requested the broken piece and provided a shipping label. After a few days, I had a new deadbolt to replace the old broken one. Remember to register your products.
Date published: 2015-07-21
Rated 5 out of 5
from Good Deadbolt & SmartKey Makes it even better Have been using 4 of these for 4 years now. Installation instructions were clear and easy. They have held up well. The outside portion still looks like new. Really like being able to re-key easily whenever I need to do so. Will never buy another keyed lockset that isn't a SmartKey.
Date published: 2015-02-28
Rated 5 out of 5
from Great deadbolt I needed a double cylinder deadbolt to restrict my grandkids' access to the pool area. The Kwikset 985 double cylinder was the obvious choice. Plus the ability to common key the lock made it even better. Easy to install, clear instructions and well made.
Date published: 2015-02-19
Rated 3 out of 5
from Not so happy camper...! The set of two keys inside the package didn't work with one of the cylinders.Have to say it was prett easy to install. I Just uninstalled to bring it back to the store
Date published: 2014-10-12
Rated 5 out of 5
from Easy to install & Holds up to the elements Owned this model for about a year. Works and looks like new.
Date published: 2015-02-21
Where is the most convenient place to purchase, about a dozen, one -way screws for Kwikset double cylinder deadbolts?
Hello Dave41For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-09-28
I used the optional irreversible security screws to install the 985 deadbolt. I now need to move this deadbolt to a new door. How do I uninstall it?
Hello Jmelgramham,You can use a hammer and a flathead screw driver to remove the screw.Thank you,Kwikset Support
Date published: 2015-09-18
How many pins are in the Lido Lever lock and the985 Double Cylinder Deadbolt
Hello Chuck15,The patented design of SmartKey provides enhanced protection against lock bumping! The BumpGuard component of a SmartKey lock incorporates a patented side locking bar which replaces the traditional pin and tumbler design, to provide protection against lock-bumping techniques. All Smartkey products use racks not pins.Thank you,Kwikset Support
Date published: 2015-08-10
I uninstalled and then reinstalled the deadbolt. Now I can only lock/unlock from the outside. The key inserts about halfway when trying from the inside. There appears to be nothing in the keyway. Did I make a mistake when reinstalling the lock?
Hello Butch,It sounds like your cylinder is defective.Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-08-07
can this lock be used on a metal outside door?
Hello Mona,Yes, this lock has been tested for durability in all weather conditions.Thank you,Kwikset Support
Date published: 2015-07-07
Will this deadbolt work in a door that is 2 inches thick?
Hello 16falcon,Kwikset deadbolts can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the deadbolt to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Kwikset Consumer Services at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-23
I'm having trouble finishing the installation of a double cylinder deadbolt satin nickel. The inside cover does not fit flush against the door. I can send you a photo if you send me your email. Thank you.
Hello JackNC,Kwikset supports warranty and technical assistance related to lock function, for further assistance please contact Kwikset consumer service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-10
for the 985 double cylinder 985 11P (no smart key). What is the part number for the Extention kit for a 2 1/4" door thickness?
Hello Steve manook,The thick door kit for the 985 double cylinder is 81249. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in a thick door kit for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-02