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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
can I buy just an inside lock to convert my single lock to a double lock(so that it takes a key on both sides)? when I bought my Austin I never saw the double lock option.
Hello rcar,Thank you for your interest in Kwikset model # 980AUD-15-SMT. This lock can not be converted from a single to a double cylinder lock. Kwikset model # 985AUD-15-SMT is the double cylinder lock that has a keyed access on both sides of the door. We apologize for the inconvenience.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-04-26
I stupidly goofed installing deadbolt and drilled hole 3 1/2 inches instead of 3 1/4. Do you have a product that I can use or a solution?
Hello Jacko,Thank you for your interest in Kwikset model # 980AUD-15-SMT. We apologize for the inconvenience you have encountered with the installation of your lock. The maximum required borehole for all Kwikset products is 2-1/8" in diameter. Unfortunately, Kwikset does not have an alternate for boreholes that are larger than the maximum standard.Thank you,Kwikset Support
Date published: 2015-12-16
What is the shape of interior latch? What does the inside of the deadbolt look like?
Hello ilLJ15,Please click on the link below for the shape of the latch. And the inside view of the deadbolt.http://s7d5.scene7.com/is/content/BDHHI/5048369Thank you,Kwikset Support
Date published: 2015-07-09
Should the deadbolt knob point the same way as the deadbolt when lock?
Hello bljgolfer,In order for Kwikset to better assist you we will need further information regarding the installation of the deadbolt. Please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-01