Do not use prints made from this website to mark distances.
Due to individual printers, dimensions on installation instructions may not print
at an accurate scale.
Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
982 514 SMT
982 Single Cylinder Deadbolt UL in Iron Black
Single Cylinder Deadbolt UL
984 514 SMT
984 Double Cylinder Deadbolt UL in Iron Black
Double Cylinder Deadbolt UL
I am attempting to install the Smart Key locks on a door that is 1 1/4" thick but the lock is designed for a door thickness of 1 3/4". Is there a back plate I can buy that will extend the thickness or perhaps shorter screws?
Hello PPend,Thank you for your interest in Kwikset model # 980-3-SMT. Kwikset does not manufacture a back plate or smaller screws for a thinner door. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-06-29
I need to replace 4 d.bolts in my house. Each of your d.bolts comes with 2 physical keys. could I have each of the 8 keys set up to open any and all of the 4 doors. In other words, can 1 key be set up on multiple doors?
Hello Uncletv,Thank you for your interest in Kwikset products. If the Kwikset Smartkey deadbolts are purchased, all deadbolts will have the ability to be keyed to one key by following the rekeying instructions included with the unit.Thank you,Kwikset Support Team
Date published: 2016-06-20
I bought the 980 in a pair of locks. It seems to have a part missing. There is nothing but a open hole in the latch mechanism where the rod goes through. The other lockset has an insert which exactly fits the rod allowing it to control the latch.
Hello Jonbob,Thank you for your interest in Kwikset model # 980-L03-SMT. We apologize for the inconvenience you have encountered. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-06-14
How many keys come with this lick
Hello Joey,Thank you for your interest in Kwikset model # 980-501-SMT. 2 physical keys are included with the lock.Thank you,Kwikset Support Team
Date published: 2016-05-24
Does this dead bolt come to fit a 1.5 inch bore hole in the door.
Hello brucetifer,Thank you for your interest in Kwikset model # 980-3-SMT. This model will fit a 1.5 inch bore hole by removing the ring adapter on the exterior deadbolt.Thank you,Kwikset Support Team
Date published: 2016-05-24
Can I get a 2-sided dummy deadbolt plate to fill a deadbolt hole in my brand new door? I don't want a lock other than the existing doorknob lock. Thanks.
Hello 62mjmj,Thank you for your interest in our deadbolts. You may find the following products to be useful for your needs:667 Single Sided Deadbolt with Exterior Plate in Venetian Bronze, Model# 667 11P:http://www.kwikset.com/products/details/deadbolts/667-11p.aspx663 Single Sided Deadbolt With Thumbturn, Model# 663 11P:http://www.kwikset.com/products/details/deadbolts/663-11p.aspxPlease contact your local home improvement center’s customer service department for pricing and availability and to assist you in placing the order.Thank you,Kwikset Support Team
Date published: 2016-04-07
I need a 980 deadbolt with a drive-in backset but I can't find any. Do you make one? If so, what is the part number and where can I get one?
Hello JeffGott,Thank you for your interest in Kwikset model # 980-11P-SMT. The drive in collar is separate from the lock. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in a drive in latch for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-03-21
I lost the tiny set screw which secures the interior lock knob in place. Can you help me get another one?
Hello snickered,Thank you for your interest in Kwikset model # 980-11P-SMT. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-03-09