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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
We recently bought and installed a deadbolt set like this from our local Orchard Hardware store (that is going out of business so it is nonreturnable). The door knob is very stiff, the key turns but the know won't rotate. Please advise.
Hello Miki,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2016-01-01
Can this be re-keyed with a smart key set
Hello Clutch,This lock does not have the capability to be rekeyed using the smartkey set. If this lock is needing rekeying please take it to a professional lock smith.Thank you,Kwikset Support
Date published: 2015-11-25
Is the double cylinder keyed on both sides or does it have a turn knob for inside use?
Hello Jared,Thank you for your interest in Kwikset products. Kwikset double cylinder deadbolts have a key hole on the interior and exterior and will require a key to lock and unlock on both sides of the lock.Thank you,Kwikset Support
Date published: 2015-08-14
I need to get 2 of these combo packs both with the same key, how do I do that ? (Kwikset - Tylo Knob with Double Cylinder Deadbolt Combo Pack in Polished Brass )
Hello mmcna,Kwikset does offer keyed alike products to consumers to choose from in order to have the same matching key. To identify this product, please see the "Keyed Alike" sticker located on the box to find the matching keyed entry unit. Note; Kwikset makes up to 6 cases with the same key, no more than that. Special order is required for additional quantity. The Smart Key feature will also allow you to instantly resolve issues of product being keyed alike if you choose not to have the same matching key.Thank you,Kwikset Support
Date published: 2015-07-27
Hello, Will the model 695T 26D and the 690T 26D deadbolt fit in a 1.5" hole or will it need to be enlarged to 2 1/8". Purchasing from Lowes. David S.
The bore hole must be 2-1/8" in diameter for proper installation.
Date published: 2015-05-19