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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Does the same key open all four locks?
Hello JKB,Thank you for your interest in Kwikset model # 965P-5. This unit includes two physical keys that will open all 3 locks. The interior side of the knob has a thumb turn.Thank you,Kwikset Support Team
Date published: 2016-07-11
Do you make a combo pack in polished brass Polo style with knob that is keyed on outside and turn lock on inside along with a deadbolt that locks with a key on both side. Prefer one that can not be bumped to unlock
Hello Gugg,Thank you for your interest in Kwikset products. Kwiskset does not manufacture a combo pack with a Polo knob and double cylinder deadbolt. These will have to be purchased separately. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-05-10
I need a double cylinder (needs a key on both sides) door knob or "wave" lever, preferably in oil rubbed bronze. Thank you!
Hello Sun King Fencing,Thank you for your interest in the Polo Knob with Double Cylinder Deadbolt Combo Pack, Model#695P 5. We do not produce a lever or a knob with a double cylinder feature.Thank you,Kwikset Support Team
Date published: 2016-04-09
We installed the kwikset polo knob with double cylinder deadbolt at my son's house on both doors and the bottom knob on both doors had to be installed with the cylinder upside down. Is there any way they can be reversed so they can be right side up.
Hello Jerry3300,Kwikset does offer a tool to flip the cylinder on the knob called a cylinder removal tool. Please contact Kwikset consumer service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-29
HOW MANY KEYS AND HOW MUCH DOES THIS COMBO COST?
Judy,This model includes 2 keys for the knob and 2 keys for the deadbolt. Please visit your local hardware special order counter for pricing, or order online through one of our retail partners here:http://www.kwikset.com/where-to-buy.aspx
Date published: 2015-04-23